At a Glance
- Tasks: Manage housing services and build strong relationships with residents in South London.
- Company: Dynamic housing organisation focused on community impact.
- Benefits: Competitive salary, career development, and a chance to make a difference.
- Other info: Opportunity to lead community engagement and enhance living standards.
- Why this job: Be the face of housing services and help improve local communities.
- Qualifications: Experience in social housing and excellent communication skills required.
The predicted salary is between 33750 - 41250 £ per year.
Job Title
Local Housing Manager
Location
South London
About the Role / Job Summary
We are seeking experienced Local Housing Managers to deliver excellent housing and estate services across defined geographical patches.
This customer-facing role involves managing a diverse range of customers, including those in rented, shared ownership, and leasehold tenures.
The successful candidate will coordinate internal teams, contractors, Local Authority partners, and external agencies to ensure high-quality, responsive services.
Key Responsibilities
- Manage and coordinate housing and estate services across the designated geographical patch.
- Act as the key customer-facing representative, developing strong relationships with residents and local stakeholders.
- Manage complex tenancy and lease-related matters, including succession, mutual exchanges, and assignments.
- Lead on ASB cases, tenancy enforcement, fraud, and subletting investigations.
- Work with income teams to address rent arrears, including resident visits and pre-court action.
- Ensure tenants and leaseholders comply with tenancy and lease conditions, taking enforcement action where necessary.
- Manage estate inspections, communal repairs, parking issues, and environmental standards.
- Monitor cleaning, grounds maintenance, and other service contracts, working with contractors to improve performance.
- Conduct health and safety checks and ensure remedial actions are completed.
- Lead resident associations, forums, and local engagement activities.
- Manage complaints and work towards effective first-stage resolutions.
- Respond to enquiries from MPs, Councillors, and other key stakeholders.
- Support lettings activity, including property viewings and tenancy sign-ups.
- Work collaboratively with internal teams and external agencies to support vulnerable residents.
Qualifications
- Significant experience within social housing and housing management.
- Experience managing leasehold and shared ownership tenures.
- Strong knowledge of housing, tenancy, and ASB legislation.
- Excellent customer service and communication skills.
- Good planning, organising, and prioritisation skills.
- Strong report-writ ing and IT skills.
- A full driving licence and ability to undertake travel across the designated patch.
Education Requirements
- Knowledge of housing management best practices.
- Understanding of project management principles.
Experience Requirements
- Proven record of delivering excellent customer-focused services.
- Experience working collaboratively with Local Authorities and external agencies.
- A record of achievement in making a difference in the community.
- #J-18808-Ljbffr
Local Housing Manager employer: Morgan Hunt UK Limited
Morgan Hunt is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the public sector. With a strong commitment to employee development, we provide extensive training opportunities and support for career progression, ensuring our team members thrive in their roles. Located in vibrant cities like London, Glasgow, and Cardiff, we offer a unique chance to engage with diverse stakeholders while contributing to meaningful procurement projects that make a real difference in the community.
