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- Tasks: Manage leasehold services and ensure compliance with legislation while supporting community outcomes.
- Company: Join a forward-thinking organisation delivering high-quality housing services across North London.
- Benefits: Competitive salary, professional development, and the chance to make a real impact.
- Why this job: Be part of a team that values strong customer relationships and community engagement.
- Qualifications: Experience in leasehold management and a passion for customer-focused service delivery.
- Other info: Dynamic role with opportunities for growth in the Public Sector and Government.
The predicted salary is between 36000 - 60000 £ per year.
I'm currently recruiting for an experienced Leasehold Officer to join a large organisation delivering high-quality housing services across North London. This opportunity sits within a forward-thinking environment operating across the Public Sector and Government, offering the chance to make a meaningful impact on leaseholder services and community outcomes.
As a Leasehold Officer, you will be responsible for the day-to-day management of leasehold services, ensuring full compliance with Section 20 consultation requirements, service charge legislation, and best-practice leasehold management standards. Working across North London, you will manage correspondence, investigate complaints, interpret lease terms, oversee annual service charge billing and recovery, and support major works consultation processes within a Public Sector and Government context.
In this role, the Leasehold Officer will oversee the effective day-to-day management of leasehold services, ensuring compliance with statutory consultation requirements, accurate service charge administration, and professional resolution of leaseholder enquiries and complaints. Operating throughout North London, the position plays a key role in maintaining strong customer relationships while supporting service delivery within both the Public Sector and Government.
Key responsibilities include:
- Managing leaseholder correspondence, complaints, inspections, and enforcement activity with a strong customer focus.
- Delivering compliant Section 20 consultations, major works communications, and qualifying long-term agreement processes.
- Preparing, issuing, and reconciling annual service charges, ground rent, and sinking fund arrangements.
- Supporting legal and statutory processes including arrears recovery, tribunal preparation, enfranchisement matters, and property sale enquiries.
- Maintaining accurate records, compliance documentation, and performance information.
- Working collaboratively with partners and stakeholders across North London within the Private Sector and Government to ensure consistent, high-quality leasehold management.
This opportunity is ideal for a Leasehold Officer seeking a new role where strong legislative knowledge, stakeholder engagement, and customer-focused service delivery are highly valued. If this is something of interest, Apply Now!
Leasehold Officer employer: Morgan Hunt UK Limited
Contact Detail:
Morgan Hunt UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector, especially those who work in leasehold management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of Section 20 consultations and service charge legislation. We want you to be ready to impress with your expertise and show how you can make a difference in leaseholder services.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Leasehold Officer role. We’ve got all the latest opportunities listed, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Leasehold Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Leasehold Officer role. Highlight your experience with leasehold services, compliance with Section 20, and any relevant legislation. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about leasehold management and how you can contribute to our mission of delivering high-quality housing services. Keep it engaging and personal!
Showcase Your Customer Focus: In your application, emphasise your customer service skills. As a Leasehold Officer, maintaining strong relationships with leaseholders is key. Share examples of how you've successfully managed complaints or improved customer satisfaction in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Morgan Hunt UK Limited
✨Know Your Legislation
Make sure you brush up on the key legislation related to leasehold management, especially Section 20 consultation requirements and service charge legislation. Being able to discuss these confidently will show that you’re not just familiar with the role but also understand the legal framework that underpins it.
✨Showcase Your Customer Focus
Prepare examples of how you've successfully managed leaseholder correspondence and resolved complaints in the past. Highlighting your customer service skills will demonstrate your ability to maintain strong relationships, which is crucial for this role.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a complaint or managing a service charge dispute. Practising your responses to these scenarios can help you articulate your thought process and problem-solving skills effectively during the interview.
✨Research the Organisation
Familiarise yourself with the organisation’s values and recent initiatives in housing services across North London. Showing that you’ve done your homework will not only impress the interviewers but also help you align your answers with their goals and culture.
