At a Glance
- Tasks: Support and maintain tech resources in classrooms and performance spaces while ensuring smooth operations.
- Company: Join a vibrant educational institution focused on innovation and student support.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic work environment with plenty of chances to learn and grow your skills.
- Why this job: Be the tech hero who enhances learning experiences with cutting-edge tools and resources.
- Qualifications: Tech-savvy individuals with a passion for problem-solving and customer service.
The predicted salary is between 35000 - 40000 £ per year.
Responsibilities
- To ensure computing, audio-visual and reprographic resources, including those available in general classrooms and specialist teaching and performance spaces, are well maintained and supported.
- To administer the resource booking system and to maintain effective communication within the team to ensure that agreed booking requirements are met.
- To install, maintain and support computing and audio-visual resources in classrooms, studios and performance spaces, co-ordinating desktop computing and network resources and working with external suppliers as required.
- To maintain and support photocopier and reprographic resources, coordinating with other team members and working with external suppliers as required.
- To provide, maintain and support a range of portable resources including digital video and still cameras, and portable digital recording equipment.
- To provide, maintain and develop resources to support learners with a disability including visual magnifiers and hearing loops.
- To asset tag and record equipment inventory details and to undertake scheduled audits to maintain accurate records.
- To ensure the safe recycling or disposal of equipment in accordance with the College's asset lifecycle and data protection procedures.
- To monitor, replenish and recycle consumables as required.
- To provide a range of digital media resources and related services to support learning, teaching and assessment, including the use of video for online learning.
- To administer, support and promote the Microsoft Streams online video environments including content libraries, channels and groups.
- To install, configure and maintain the digital signage system including display screens, set back boxes, software and content, working with external suppliers as required.
- To install, configure and maintain the web conferencing, streaming media and screen sharing systems, including Teams.
- To provide support for transfer, duplication and editing of audio-visual content, adhering to copyright agreements at all times.
- To provide an outstanding, customer focused technical support service with timely feedback to users, adhering to Service Level Agreements and ensuring that accurate records of incidents and service requests are maintained.
- To respond efficiently to incidents and requests for service received via telephone, e-mail or in person, and to maintain meaningful records on the IT Service Desk.
- To diagnose and resolve faults according to agreed service levels and priorities, invoking external maintenance as required.
- To provide timely feedback to users on the progress of outstanding incidents and service requests, and to communicate effectively.
- To proactively monitor the performance and capacity of digital media, audio-visual and reprographics resources, and to recommend or organise remedial action.
- To work flexibly and assist with desktop and network support where required.
- To maintain a safe and well organised working area.
- To provide relevant and accessible technical guidance and training for staff.
- To develop online video content to support the use of IT services, co-ordinating with other colleagues and 3rd parties as required.
- To produce and maintain technical guidance for all users of College IT services, including help sheets, user guides and knowledgebase articles.
- To provide staff inductions and guidance on use of supported IT resources, either individually or in small groups.
- To keep informed of relevant technological changes and innovations, suggesting improvements that could enhance the delivery of IT services.
IT Technician employer: Morgan Hunt UK Limited
As an IT Technician at our institution, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer comprehensive training opportunities, a collaborative culture, and the chance to make a meaningful impact on the learning experience of our students through innovative technology solutions. Located in a vibrant community, our college provides a unique opportunity to engage with diverse learners while enjoying a fulfilling career in education.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Morgan Hunt UK Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Morgan Hunt UK Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Morgan Hunt UK Limited!
✨Direct Apply to Morgan Hunt UK Limited
Let's not forget to apply directly through the Morgan Hunt UK Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Morgan Hunt UK Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Morgan Hunt UK Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Morgan Hunt UK Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
