At a Glance
- Tasks: Provide top-notch support and customer service in a vibrant housing environment.
- Company: Join a dedicated team focused on creating a welcoming community.
- Benefits: Earn £14.24 per hour with flexible hours and holiday pay.
- Other info: Enjoy a dynamic role with opportunities for personal growth.
- Why this job: Make a real difference in residents' lives while developing valuable skills.
- Qualifications: Experience in customer service or housing support is a plus.
The predicted salary is between 14.24 - 14.24 £ per hour.
- Housing & Support Assistant
- Pay Rate: £14.24 per hour (including holiday pay)
About the Role
We are looking for a proactive and customer-focused Housing & Support Assistant to join a supported housing service in Hanwell.
You will be the first point of contact for residents and visitors, providing excellent customer service while helping to maintain a safe, welcoming, and well-managed environment.
This is a varied role combining reception, administration, housing support, and health & safety responsibilities.
Key Responsibilities
- Act as the first point of contact for residents, visitors, contractors, and external agencies.
- Deliver excellent customer service and respond to enquiries professionally.
- Carry out reception duties, including answering calls, managing emails and post, processing payments, and reporting repairs.
- Welcome new residents and assist with sign-ins, move-ins, and general enquiries.
- Conduct regular health & safety, security, and wellbeing checks throughout the building.
- Monitor and report maintenance issues, anti-social behaviour, incidents, and safeguarding concerns.
- Maintain accurate records, update internal systems, and complete incident reports.
- Support residents by providing information, guidance, and signposting to relevant services where appropriate.
- Liaise with contractors and internal teams to ensure repairs and maintenance are completed efficiently.
- Assist in maintaining a clean, safe, and secure environment for residents and visitors.
- Work collaboratively with colleagues to deliver a high-quality housing and support service.
Requirements
- Previous experience in housing, supported living, reception, administration, or customer service.
- Excellent communication, interpersonal, and organisational skills.
- Ability to remain calm under pressure and deal with challenging situations professionally.
- Good IT skills and experience maintaining accurate records.
- Flexible to work a rota, including weekdays and weekends.
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Housing and Support Assistant-St Agnes (Night) employer: Morgan Hunt UK Limited
Morgan Hunt UK Limited is an exceptional employer that values flexibility and work-life balance, offering a hybrid working model that allows employees to thrive both in the office and remotely. With a strong focus on professional development, employees are encouraged to grow their skills and advance their careers while contributing to meaningful projects that impact the community in Cambridgeshire. The supportive work culture fosters collaboration and innovation, making it an ideal place for those seeking a rewarding career in public service.
