At a Glance
- Tasks: Provide top-notch support to residents and manage housing services efficiently.
- Company: Join a dynamic Housing Association focused on community well-being.
- Benefits: Gain valuable experience in a supportive environment with potential for future opportunities.
- Other info: Temporary role with a chance to shine in a collaborative team.
- Why this job: Make a real difference in people's lives while developing your skills in housing management.
- Qualifications: Customer-focused, organised, and experienced in social housing.
The predicted salary is between 24000 - 30000 £ per year.
We are seeking a motivated and customer-focused Services Administrator to join a Tenancy Services team within a Housing Association, providing high-quality front-line support to residents and the wider community. This is an office-based role which is a temporary contract for a 3 month period and will start ASAP.
About the Role
You will play a key role in delivering responsive housing management services, ensuring excellent customer care, accurate record-keeping, and effective administrative support across tenancy services, allocations, repairs, rent collection, and tenancy sustainment. This is a varied front-line role involving direct contact with customers via telephone, email, and in person, as well as supporting wider team operations and service delivery.
Key Responsibilities
- Respond to customer enquiries across housing management services including allocations, voids, repairs, and tenancy sustainment.
- Provide accurate advice, guidance, and support to residents and partner agencies.
- Maintain and update both manual and digital records and systems.
- Support housing processes including mutual exchange, rent monitoring, and tenancy compliance.
- Assist with complaints handling through prompt and effective service resolution.
- Carry out reception duties including welcoming visitors, managing diaries, mail, and health & safety checks.
- Arrange and support house visits and viewings.
- Assist with reporting, statistics, newsletters, and tenant communications.
- Support tenancy sustainment and community initiatives.
About You
- Customer-focused with strong communication skills.
- Have experience working within Social Housing.
- Organised, reliable, and able to prioritise workload effectively.
- Comfortable working as part of a team and independently.
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Professional, adaptable, and committed to high service standards.
Housing Administrator employer: Morgan Hunt UK Limited
Morgan Hunt UK Limited is an exceptional employer that values flexibility and work-life balance, offering a hybrid working model that allows employees to thrive both in the office and remotely. With a strong focus on professional development, employees are encouraged to grow their skills and advance their careers while contributing to meaningful projects that impact the community in Cambridgeshire. The supportive work culture fosters collaboration and innovation, making it an ideal place for those seeking a rewarding career in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Administrator
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Morgan Hunt UK Limited!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Morgan Hunt UK Limited that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Housing Administrator
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Morgan Hunt UK Limited. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Morgan Hunt UK Limited.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Morgan Hunt UK Limited!
How to prepare for a job interview at Morgan Hunt UK Limited
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Morgan Hunt UK Limited resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Housing Administrator position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
