At a Glance
- Tasks: Provide top-notch customer service and coordinate daily estate operations.
- Company: Join a leading housing trust in North West London.
- Benefits: Competitive pay, hybrid working, and opportunities for skill development.
- Other info: Dynamic role with potential for career growth in property management.
- Why this job: Make a real difference in the community while gaining valuable experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 54000 - 54000 £ per year.
Morgan Hunt is looking for an Estates Operations Coordinator for a Housing Trust based in North West London on a temporary basis.
Pay rate: £26.06ph Ltd.
Hours: 35 hrs Mon to Fri – 9am to 5pm. Hybrid working 1 day a week depending on site needs and team requirements.
Location: North West London.
Duration: 6‑month ongoing contract.
Job Role
We are looking for someone who can provide a high level of customer service to a variety of people including diagnosing issues, providing advice, giving instructions and resolving basic or complex issues. You will act as an effective liaison between residents, estate management and property management teams, helping coordinate the day‑to‑day running of the estate alongside the Estate Operations Manager. As the Estate Operations Coordinator you will carry out regular estate inspections to ensure safety, uphold and monitor cleaning standards, and ensure all risks are dealt with or reported promptly. Your responsibilities include arranging and monitoring contractor and maintenance visits, and helping with the effective organisation of compliance documentation. You will work closely with the Estate Operations Manager, assisting in delivering outstanding estate services whilst working on the trust’s Placemaking principles; estate management, community, people & brand in mind to deliver consistent, excellent service to all residents.
The Ideal Candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Excellent communication, the ability to multi‑task in a highly demanding role, and a proven track record of working in a diverse community are required. Proactive, hard‑working, and can‑do attitude is essential. Basic admin tasks such as putting purchase orders, typing up estate inspections, and fob requests will provide opportunity to be upskilled.
- Mandatory
- Customer service or hospitality experience
- Excellent communication and interpersonal skills
- Computer skills (Word, Excel, Outlook)
- Basic DBS required
- Desirable
- Relevant experience in a similar customer‑facing role
- Experience liaising and managing contractors
- Property management or housing experience
Estates Operations Coordinator - North West London in Hounslow employer: Morgan Hunt UK Limited
Join a leading Education group in South London as the Head of Financial Planning and Finance Business Partnering, where you will thrive in a collaborative and supportive work culture that values professional growth and development. With competitive remuneration and opportunities to engage with senior stakeholders, this role offers a meaningful impact on the financial health of the organisation while contributing to the education sector. Experience a unique advantage of working in a vibrant community that prioritises innovation and excellence in education.
StudySmarter Expert Advice🤫
We think this is how you could land Estates Operations Coordinator - North West London in Hounslow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Morgan Hunt UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Morgan Hunt UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Estates Operations Coordinator - North West London in Hounslow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Morgan Hunt UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at Morgan Hunt UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Morgan Hunt UK Limited!
How to prepare for a job interview at Morgan Hunt UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
