At a Glance
- Tasks: Lead a team to deliver top-notch home ownership services and support.
- Company: Join a dynamic public sector team in North London.
- Benefits: Agile working environment with opportunities for professional growth.
- Other info: Collaborative culture with exposure to complex legal matters.
- Why this job: Make a real impact on customer experience and service improvement.
- Qualifications: Proven management experience and strong knowledge of home ownership legislation.
The predicted salary is between 51750 - 63250 £ per year.
About the Role
We are currently recruiting for an experienced
Home Ownership Team Leader to join a busy Home Ownership and Service Charge a public sector and government team based in North London.
This is an excellent opportunity for a housing professional with strong home ownership, service charge and team management experience to take responsibility for the day-to-day delivery of a high-quality customer-focused service.
You will lead and develop a team of Home Ownership Specialists, providing direction, support and training while ensuring services are delivered effectively, consistently and in line with relevant legislation, policies and procedures.
Key Responsibilities as a Home Ownership Team Leader are
- Line manage and develop a team of
Home Ownership/Service Charge Specialists .
- Conduct regular team meetings, performance reviews and training sessions .
- Provide specialist advice and guidance on home ownership matters, legislation and best practice .
- Deliver a responsive and customer-focused service across home ownership enquiries.
- Oversee statutory and non-statutory
Home Ownership and Service Charge processes .
- Ensure processes are delivered in accordance with legislation, policy and procedure.
- Prepare documentation for
First-tier Tribunal and civil law proceedings , attending hearings where required.
- Resolve complex complaints and service failures and identify opportunities for service improvement.
- Support budget forecasting and effectively manage workloads and caseloads.
- Compile team performance and statutory reporting information for senior management.
- Support the Home Ownership Manager and provide management cover when required.
About You
- We are looking for a proactive and experienced housing professional who can demonstrate:
- Proven line management and performance management experience.
- Experience training, coaching and developing colleagues.
- Strong knowledge of
Home Ownership products, legislation and best practice .
- Experience interpreting leases and complex legal documentation .
- Understanding of legal processes, including tribunal and civil law proceedings.
- Ability to interpret financial information and monitor budgets.
- Excellent customer service and problem-solving skills.
- Strong verbal and written communication skills, with the ability to explain complex information to different audiences.
- Excellent IT skills, particularly
Microsoft Word and Excel .
- A proactive, collaborative and customer-focused approach.
Why Apply?
- Leadership responsibility within an established Home Ownership and Service Charge function.
- Opportunity to influence service improvement and customer experience .
- Responsibility for developing and supporting a specialist team.
- Exposure to complex home ownership, legal and service charge matters.
- Agile working environment.
- Opportunity to work collaboratively across a wider housing organisation.
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Home Ownership Team Leader employer: Morgan Hunt UK Limited
Morgan Hunt UK Limited is an exceptional employer that values flexibility and work-life balance, offering a hybrid working model that allows employees to thrive both in the office and remotely. With a strong focus on professional development, employees are encouraged to grow their skills and advance their careers while contributing to meaningful projects that impact the community in Cambridgeshire. The supportive work culture fosters collaboration and innovation, making it an ideal place for those seeking a rewarding career in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Home Ownership Team Leader
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Morgan Hunt UK Limited, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Morgan Hunt UK Limited and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Home Ownership Team Leader
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Morgan Hunt UK Limited and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Morgan Hunt UK Limited
✨Get to Know Public Sector Values
Before your interview with Morgan Hunt UK Limited, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Morgan Hunt UK Limited.
