At a Glance
- Tasks: Support a leading charity by engaging with supporters and resolving queries.
- Company: Join a well-respected UK charity making a real difference.
- Benefits: Earn £16.72 per hour with hybrid working options and valuable experience.
- Other info: 5-month temporary role with opportunities to learn about homelessness.
- Why this job: Make a positive impact while developing your customer service skills.
- Qualifications: Strong communication and customer service experience required.
The predicted salary is between 16.72 - 16.72 £ per hour.
Location: East London
Pay Rate: £16.72 per hour
Contract: 5-month temporary contract
Hours: Full-time / 9am-5pm (Hybrid)
About the Role
Are you a confident communicator who enjoys helping people and delivering excellent customer service? We're looking for a Supporter Engagement Assistant to join a leading UK charity for a 5-month temporary Christmas role. You'll be part of a busy team providing an outstanding experience to supporters, customers and members of the public, helping them feel valued and connected to the charity's work. This is a great opportunity for someone with strong customer service, communication and administration skills who wants to use their experience in a role with a genuine social impact.
Key Responsibilities
- Handle a high volume of calls and emails from supporters, customers and members of the public
- Deliver a friendly, professional and supportive experience in every interaction
- Create and update supporter records accurately
- Handle complaints and complex queries, finding appropriate solutions
- Manage multiple tasks and priorities during busy periods
- Build positive relationships with supporters and encourage member involvement
- Develop an understanding of homelessness and the charity's aims and work
- Follow organisational policies and procedures
- Represent the organisation's values in everything you do
What We're Looking For
- An excellent communicator, both verbally and in writing
- Experienced in customer service, administration, supporter engagement or a similar role
- Confident handling complaints and resolving problems
- Organised and able to manage competing priorities
- Comfortable working under pressure in a busy environment
- Detail-oriented when dealing with records and administrative tasks
- Passionate about providing an excellent service and making a positive difference
Helpline Advisor employer: Morgan Hunt UK Limited
Morgan Hunt is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the public sector. With a strong commitment to employee development, we provide extensive training opportunities and support for career progression, ensuring our team members thrive in their roles. Located in vibrant cities like London, Glasgow, and Cardiff, we offer a unique chance to engage with diverse stakeholders while contributing to meaningful procurement projects that make a real difference in the community.
