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- Tasks: Lead the optimisation of regulatory services and improve operational performance.
- Company: Join a high-impact regulatory organisation at a pivotal moment.
- Benefits: Competitive salary, hybrid working, and potential for permanent role.
- Why this job: Shape the future of service delivery and drive continuous improvement.
- Qualifications: Senior-level experience in service optimisation and strong stakeholder management skills.
- Other info: Opportunity to influence change and work with senior leadership.
The predicted salary is between 80000 - 85000 £ per year.
Morgan Hunt are currently working with a Professional Regulatory Body in their search for an Interim Head of Service Optimisation to lead a newly created function focused on improving the efficiency, flow and performance of end-to-end regulatory services. This is a fantastic opportunity to join at a critical point of development, shaping how services operate across assessment, investigation, enforcement and authorisation activity.
Location: Hybrid - 2 days per week in the London office
Salary: £80,000 - £85,000 per annum
Contract Type: Fixed-Term Contract (18 months, potential permanency)
Hours: Full-time
Key Responsibilities- Lead the optimisation and continuous improvement of end-to-end regulatory services and workflows.
- Map, analyse and redesign complex processes across regulatory operations, reducing bottlenecks, duplication and failure demand.
- Embed service standards, workflows and ways of working that support timely and consistent decision-making.
- Develop and maintain performance measures including timeliness, throughput, backlog, ageing, productivity and quality indicators.
- Use data and insight to diagnose root causes of underperformance and recommend evidence-based interventions.
- Support demand, capacity and flow analysis, helping teams adapt to volume and complexity changes.
- Lead improvement initiatives using appropriate methodologies (e.g., Lean, systems thinking, service design).
- Facilitate workshops with frontline staff and managers to build continuous improvement capability.
- Work closely with digital and systems teams to improve data quality and ensure tools support efficient workflows.
- Provide reporting and assurance to senior leadership and governance groups on performance and improvement activity.
- Support responses to external scrutiny including audits, reviews and oversight bodies where required.
- Proven senior-level experience in service optimisation, operational improvement or performance improvement.
- Background within regulatory, legal, public sector or professional services environments.
- Strong understanding of end-to-end service design and process improvement, including implementation and embedding change.
- Demonstrable experience using performance data and metrics to drive operational improvements.
- Ability to work with complex, judgement-based regulatory processes (not purely transactional services).
- Excellent stakeholder management skills, with the ability to influence without formal authority.
- Strong written and verbal communication skills, able to produce concise, evidence-based reporting for senior leaders.
- High levels of integrity, discretion and professionalism.
- Experience within professional regulation or enforcement environments (desirable).
This is a rare opportunity to lead a newly established optimisation function within a high-impact regulatory organisation. You will shape the future of service delivery, improve operational performance across critical functions, and embed a culture of continuous improvement with real visibility at senior level.
Head of Service Optimisation employer: Morgan Hunt UK Limited
Contact Detail:
Morgan Hunt UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Optimisation
✨Tip Number 1
Network like a pro! Reach out to your connections in the regulatory and public sector. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to service optimisation and performance improvement. Use the STAR method (Situation, Task, Action, Result) to structure your answers. We want you to shine when discussing your experience!
✨Tip Number 3
Showcase your skills with a portfolio! If you’ve led improvement initiatives or have data-driven results, compile them into a presentation. This will help you stand out and demonstrate your impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Head of Service Optimisation
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service optimisation and operational improvement. We want to see how your skills align with the role, so don’t hold back on showcasing relevant achievements!
Showcase Your Data Skills: Since this role involves using performance data to drive improvements, be sure to include examples of how you've used data in past roles. We love seeing evidence-based approaches, so share those metrics that demonstrate your impact!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to complex processes. Use bullet points where possible to make your key achievements stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Morgan Hunt UK Limited
✨Know Your Processes
Make sure you understand the end-to-end regulatory services and workflows. Brush up on methodologies like Lean and systems thinking, as these will likely come up in conversation. Being able to discuss how you've previously mapped and redesigned processes will show your expertise.
✨Data is Your Best Friend
Familiarise yourself with performance metrics and how they drive operational improvements. Be ready to share examples of how you've used data to diagnose issues and implement changes. This will demonstrate your analytical skills and ability to make evidence-based decisions.
✨Stakeholder Management Skills
Prepare to discuss your experience in managing stakeholders and influencing without authority. Think of specific instances where you've successfully navigated complex relationships, as this role will require strong communication and interpersonal skills.
✨Show Your Continuous Improvement Mindset
Be ready to talk about your approach to embedding a culture of continuous improvement. Share examples of workshops or initiatives you've led that fostered this mindset among teams. This will highlight your leadership capabilities and commitment to enhancing service delivery.
