At a Glance
- Tasks: Lead and improve resident services, ensuring a top-notch customer experience.
- Company: Dynamic housing organisation focused on community and resident satisfaction.
- Benefits: Competitive salary, professional development, and a chance to make a real difference.
- Other info: Join a supportive team with opportunities for growth and impact.
- Why this job: Shape the future of housing services and enhance resident lives.
- Qualifications: Experience in housing management and strong leadership skills.
The predicted salary is between 59576 - 68231 £ per year.
Morgan Hunt are working with a Housing Organisation that are looking for a Head of Housing. The Head of Housing is responsible to the Deputy CEO for the strategic leadership, operational performance and continuous improvement of resident-facing services. The role ensures services are resident-focused, compliant, efficient and aligned with the corporate strategy, while championing customer experience and leading the delivery of the customer loyalty framework across all customer-facing services.
Strategic Leadership & Service Delivery
- Lead and continuously improve resident services including tenancy and estate management, income collection, rent setting, lettings, leasehold services, antisocial behaviour management, complaints handling and customer services.
- Deliver strategic priorities within the corporate plan and contribute as an active member of the Senior Management Team.
- Lead and develop high-performing teams that promote accountability, professionalism and resident focus.
Customer Experience & Service Improvement
- Establish and embed the contact centre and customer service model, improving accessibility, responsiveness and first-contact resolution across all channels.
- Champion resident voice, customer insight and the customer loyalty framework to enhance service delivery and resident satisfaction.
- Drive service improvement using complaints data, resident feedback, Tenant Satisfaction Measures and operational performance information.
Governance, Compliance & Partnerships
- Ensure compliance with social housing regulation, including Consumer Standards, Tenant Satisfaction Measures and the Housing Ombudsman Complaint Handling Code.
- Act as the organisation's lead authority on housing management practice and housing law, maintaining effective policies, controls and business assurance systems.
- Manage key stakeholder relationships, including local authority partners, contractors, sector bodies and suppliers, ensuring value for money and effective contract performance.
Additional Responsibilities
- Manage Resident Services revenue and capital budgets in accordance with financial regulations.
- Oversee rent setting, arrears management, procurement and contract management activities.
- Maintain professional networks and represent the organisation with sector bodies.
- Ensure compliance with Health & Safety, Data Protection, Equality, Diversity and Inclusion requirements.
Key Stakeholders
- Residents, tenants, household members, colleagues, local authority partners, contractors, consultants and external agencies.
Specialist Knowledge Areas
- Customer Service & Contact Centre Management
- Housing Law
- Antisocial Behaviour Management
- Estate & Neighbourhood Services
- Procurement
- Complaints Handling & Service Recovery
Morgan Hunt is an equal opportunities employer, job suitability is assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Head of Housing employer: Morgan Hunt UK Limited
Morgan Hunt is an exceptional employer, offering a dynamic work environment that prioritises resident-focused services and continuous improvement. With a strong commitment to employee growth, the organisation fosters high-performing teams and provides opportunities for professional development while ensuring compliance with social housing regulations. Located in a vibrant community, employees benefit from a culture of inclusivity and collaboration, making it a rewarding place to contribute to meaningful change in housing services.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Housing
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Morgan Hunt UK Limited, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
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✨Stay Updated with Government Initiatives
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We think you need these skills to ace Head of Housing
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Morgan Hunt UK Limited and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Morgan Hunt UK Limited
✨Get to Know Public Sector Values
Before your interview with Morgan Hunt UK Limited, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Morgan Hunt UK Limited.
