Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Maintain guest relationships and ensure smooth check-in processes while handling enquiries and complaints.
- Company: Dynamic hospitality organisation focused on quality living solutions and sustainable growth.
- Benefits: Competitive salary, flexible working hours, and a supportive team environment.
- Why this job: Join a passionate team and make a real impact in guest experiences.
- Qualifications: Customer service experience, strong communication skills, and a flair for social media.
- Other info: Opportunity to work from home and develop your career in a fast-paced environment.
The predicted salary is between 20000 - 24000 £ per year.
Your New Company
The organisation operates within the wider accommodation and hospitality space, delivering professionally managed living solutions for guests seeking flexibility, comfort, and reliability. It takes a quality‑led approach to its operations, placing importance on well‑designed spaces, clear standards, and efficient service delivery. The business is privately run and continues to adapt to changing market demands, with a focus on sustainable growth, continuous improvement, and building long‑term value. Team members are encouraged to take ownership, contribute ideas, and play an active role in shaping how the organisation evolves.
Are you a hardworking, enthusiastic individual passionate about customer service? Then we want to hear from you.
What they are looking for:
- Someone with previous customer service and sales experience
- Ideally an individual with experience within the hospitality background
- Someone who takes ownership of customer issues, solves problems and is quick to react to queries
- Good organisational skills and the ability to prioritise and time manage effectively
- Confident negotiator and the ability to communicate clearly and effectively with all relevant teams
- Someone who shows good attention to detail and is able to work multiple software systems
- Highly motivated and able to work in a fast‑paced environment
- Someone who is confident using various social media platforms
- We are a small dynamic team so we are looking for someone who is used to working in a team environment
What you’ll be doing:
- Your role will be to work across all departments within the business with the main duties including:
- Maintaining guest relationships and the smooth process for checking guests in to the property and throughout their stay
- Ensuring all payments/deposits are processed in a timely manner
- Dealing with accommodation enquiries
- Liaising with maintenance teams
- Using multiple software in the day to day running of the business
- Maintaining safety records
- Ensure compliance with relevant laws/regulations
- Complete property inspections
- Deal with any complaints as they arrive as per our company complaints policy
- Creating long term relationships with owners and clients
- Effective use of different social media platforms to drive engagement
Location and Commitments:
- Full Time
- Working from their Hamilton office
- Flexible hours within the office and must be available to answer telephone enquiries at evenings and weekends (this will be on a rotational basis)
- 9-2pm in the office and your remaining shift working from home covering either the 2-5.30pm shift or the 5.30-9pm shift
- Salary £25-£30k
Candidate requirements:
- Experience working in a customer service environment
- Sales experience
- UK driving licence and own car
- Flexibility on shifts and able to work evenings and weekends
- Ability to work from home
- Hospitality experience would be an advantage but not essential
- Digital marketing/social media experience would be advantageous
Guest Relations Advisor in Hamilton employer: Morgan Hunt UK Limited
Contact Detail:
Morgan Hunt UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Advisor in Hamilton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a guest complaint or a tricky booking. Being prepared will boost your confidence during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer.
✨Tip Number 4
Don’t forget to showcase your social media skills! If you’ve got experience in digital marketing or engaging with customers online, make sure to highlight that. It’s a great way to stand out in the hospitality sector.
We think you need these skills to ace Guest Relations Advisor in Hamilton
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond for customers in the past. We love to see candidates who genuinely care about making guests feel valued!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in hospitality or customer service. Use keywords from the job description to show that you understand what we're looking for. This helps us see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see your skills and experiences that match the role of Guest Relations Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our dynamic team!
How to prepare for a job interview at Morgan Hunt UK Limited
✨Know Your Customer Service Stuff
Brush up on your customer service experience and be ready to share specific examples. Think about times you've gone above and beyond for a guest or resolved a tricky situation. This will show that you understand the importance of maintaining strong guest relationships.
✨Show Off Your Organisational Skills
Prepare to discuss how you manage your time and prioritise tasks, especially in a fast-paced environment. You might want to mention any tools or methods you use to stay organised, as this role requires juggling multiple responsibilities.
✨Be Ready to Talk Tech
Since the job involves using various software systems, make sure you're familiar with the tools mentioned in the job description. If you have experience with digital marketing or social media platforms, highlight that too, as it could give you an edge.
✨Demonstrate Team Spirit
This role is all about teamwork, so be prepared to discuss how you collaborate with others. Share examples of how you've contributed to a team environment in the past and how you can bring that same energy to their dynamic team.
