Job Title
Income Maximisation Assistant - 35 hours per week, fixed term until January 2027
Location
Glasgow
Salary
EVH Grade 5 £31,792 - £35,332 per annum
Working Arrangement
Hybrid working
About the Role
We are working with a leading housing association who are committed to providing quality housing solutions and support to the community to recruit an Income Maximisation Assistant who will play a vital role in supporting tenants and maximising rental income.
This position will require you to work collaboratively with various agencies to ensure a positive impact on the community. The role is fixed-term until January 2027, with opportunities for further development.
Key Responsibilities
- Provide administrative support for the Income Maximisation Team, including welfare rights and income management services.
- Answer phone calls and manage general inquiries on behalf of the team.
- Monitor former tenant arrears and maintain accurate records.
- Maintain relationships with agencies affecting Housing Benefit and Universal Credit.
- Process notifications regarding Direct Debits and communicate appropriately.
- Complete verification tasks through the Universal Credit Landlord Portal.
- Utilise social media to maintain contact with customers.
- Process housing benefit determination notices and prioritise suspended or cancelled cases.
- Provide cover for Reception staff as needed.
Qualifications
- Experience using databases and internal systems.
- Basic knowledge of welfare benefits, particularly Housing Benefit and Universal Credit.
- Experience in debt recovery and financial record-keeping.
- Understanding of social landlord policies related to social housing tenancy.
Education Requirements
- Relevant professional qualification or equivalent knowledge and experience.
Experience Requirements
- Experience maximise rent payments through Housing Benefit and Universal Credit.
- Ability to set up repayment agreements and manage debt recovery processes.
- Experience working within a social housing environment is preferred.
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Income Maximisation Assistant - FTC 4 months in Glasgow employer: Morgan Hunt UK Limited
Morgan Hunt is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the public sector. With a strong commitment to employee development, we provide extensive training opportunities and support for career progression, ensuring our team members thrive in their roles. Located in vibrant cities like London, Glasgow, and Cardiff, we offer a unique chance to engage with diverse stakeholders while contributing to meaningful procurement projects that make a real difference in the community.
