At a Glance
- Tasks: Monitor rent accounts, negotiate repayment arrangements, and support customers with welfare benefits.
- Company: This role is a temporary position starting immediately until mid-August.
- Benefits: Opportunity to work in a target-driven environment with a focus on customer service excellence.
- Other info: The role requires strong communication and negotiation skills.
- Why this job: Join a proactive team dedicated to preventing homelessness and supporting vulnerable customers.
- Qualifications: Experience in housing management and knowledge of welfare benefits are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and customer-focused individual to deliver effective housing management services, with a key emphasis on rent arrears management and tenancy sustainment. The role is a temporary position starting immediately and running until mid-August.
Key Responsibilities
- Monitor rent accounts, take timely action to reduce arrears, and maximise rental income in line with policy and legal requirements.
- Negotiate repayment arrangements, liaise with Housing Benefit teams, DWP, and partner agencies, and support customers to maximise income and access appropriate welfare benefits.
- Work with tenants to sustain tenancies by identifying vulnerabilities, addressing underlying issues, and preventing homelessness wherever possible; provide advice, signposting, and coordinated support with internal teams and external agencies.
- Progress cases through pre-legal and legal stages where necessary, ensuring accurate record keeping, GDPR compliance, and robust case management throughout.
- Operate in a target-driven environment, balancing enforcement with a supportive, solution-focused approach.
Essential Requirements
- Experience in housing management or a similar customer-focused role.
- Knowledge of welfare benefits and arrears recovery processes.
- Strong communication, negotiation, and IT skills.
- Ability to work with vulnerable customers and partner agencies.
- Understanding of housing legislation and tenancy sustainment principles.
Professional Attributes
A commitment to customer service excellence, equality, and continuous improvement is essential.
Housing Officer in Glasgow employer: Morgan Hunt UK Limited
This temporary Housing Officer position offers immediate start until mid-August. The team focuses on delivering effective housing management services while supporting vulnerable customers through coordinated efforts with partner agencies. A commitment to customer service excellence is at the core of their mission.
