At a Glance
- Tasks: Respond to customer enquiries and maintain accurate records across tenancy services.
- Company: Join a Housing Association dedicated to providing high-quality support to residents.
- Benefits: This is a temporary contract for 3 months with an ASAP start date.
- Other info: The role involves direct contact with customers via various communication methods.
- Why this job: Play a key role in delivering responsive housing management services.
- Qualifications: Experience in Social Housing and proficiency in Microsoft Office required.
The predicted salary is between 24000 - 30000 £ per year.
We are seeking a motivated and customer-focused Services Administrator to join a Tenancy Services team within a Housing Association, providing high-quality front-line support to residents and the wider community. This is an office-based role which is a temporary contract for a 3 month period and will start ASAP.
About the Role
You will play a key role in delivering responsive housing management services, ensuring excellent customer care, accurate record-keeping, and effective administrative support across tenancy services, allocations, repairs, rent collection, and tenancy sustainment. This is a varied front-line role involving direct contact with customers via telephone, email, and in person, as well as supporting wider team operations and service delivery.
Key Responsibilities
- Respond to customer enquiries across housing management services including allocations, voids, repairs, and tenancy sustainment
- Provide accurate advice, guidance, and support to residents and partner agencies
- Maintain and update both manual and digital records and systems
- Support housing processes including mutual exchange, rent monitoring, and tenancy compliance
- Assist with complaints handling through prompt and effective service resolution
- Carry out reception duties including welcoming visitors, managing diaries, mail, and health & safety checks
- Arrange and support house visits and viewings
- Assist with reporting, statistics, newsletters, and tenant communications
- Support tenancy sustainment and community initiatives
About You
- Customer-focused with strong communication skills
- Have experience working within Social Housing
- Organised, reliable, and able to prioritise workload effectively
- Comfortable working as part of a team and independently
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Professional, adaptable, and committed to high service standards
Housing Administrator in Glasgow employer: Morgan Hunt UK Limited
This Housing Association focuses on community support and tenant satisfaction. Located in a vibrant area, the team values customer care and effective service delivery. Employees enjoy a collaborative environment while making a positive impact on residents' lives.
