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- Tasks: Lead and motivate a team to achieve performance targets in Council Tax recovery.
- Company: Morgan Hunt, a leading recruitment agency in the UK.
- Benefits: Full-time home working, competitive salary, and career development opportunities.
- Other info: Join a supportive environment with a focus on equal opportunities.
- Why this job: Make a real difference by managing a dynamic team and improving recovery processes.
- Qualifications: Experience in team leadership and performance management is essential.
The predicted salary is between 40000 - 50000 £ per year.
Morgan Hunt's client based in the United Kingdom is looking to recruit a Recovery Team Leader. The successful candidate will lead and manage the Incentives team across multiple Local Government contracts, ensuring delivery against monthly and annual performance targets across Council Tax and Non-Domestic Rates (NNDR) recovery. This assignment will offer full‑time home working.
Ideally, the successful candidate will have the ability to:
- Lead, manage and motivate the Incentives team to deliver against contractual KPIs and financial targets.
- Monitor and drive performance across Council Tax and Non‑Domestic Rates (NNDR) arrears, identifying risks and implementing corrective actions.
- Ensure accurate and timely production of mid‑month and end‑of‑month incentive reporting across all contracts.
- Carry out appraisals and one‑to‑one meetings.
- Allocate work and monitor individual performance.
- Oversee and validate incentive calculations, ensuring transparency and auditability.
- Handle escalations, client queries and complaints relating to incentive activity.
- Identify and implement improvements to reporting, automation and data processes.
- Oversee and lead a team of 12 staff.
- Deal with more complex queries from customers relating to their Council Tax.
- Assist the Operations Manager in drafting complaint responses.
If you feel you meet the essential criteria outlined above, please contact the team with an up‑to‑date CV. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Recovery Team Leader in England employer: Morgan Hunt UK Limited
Contact Detail:
Morgan Hunt UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Team Leader in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Recovery Team Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions related to team leadership and performance management. We recommend practising your answers with a friend or in front of a mirror to boost your confidence and ensure you come across as the capable leader you are.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've led teams to meet KPIs and improve performance. Numbers speak volumes, so don’t shy away from sharing your successes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on that opportunity!
We think you need these skills to ace Recovery Team Leader in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Recovery Team Leader role. Highlight your experience in leading teams and managing performance against KPIs, as this will show us you’re a great fit for the position.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven performance improvements or managed complex queries in previous roles to grab our attention.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go!
How to prepare for a job interview at Morgan Hunt UK Limited
✨Know Your Numbers
As a Recovery Team Leader, you'll be expected to manage performance against KPIs. Brush up on the key metrics related to Council Tax and Non-Domestic Rates recovery. Be ready to discuss how you've previously met or exceeded targets, and think of specific examples that demonstrate your ability to drive performance.
✨Showcase Your Leadership Skills
You'll be leading a team of 12, so it's crucial to highlight your leadership experience. Prepare to share stories about how you've motivated teams in the past, handled escalations, and implemented improvements. Think about how you can convey your management style and how it aligns with the company's goals.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, especially around handling client queries and complaints. Practice articulating your thought process for resolving complex issues, and consider how you would approach performance monitoring and corrective actions in real-time scenarios.
✨Demonstrate Your Analytical Skills
The role involves overseeing incentive calculations and reporting. Be prepared to discuss your experience with data analysis and automation processes. Highlight any tools or software you've used to improve reporting accuracy and efficiency, as this will show your proactive approach to enhancing operations.