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- Tasks: Support survivors of domestic and sexual violence through advocacy and risk assessments.
- Company: A dedicated organisation focused on empowering survivors and promoting equality.
- Benefits: Flexible part-time hours, competitive pay, and a chance to make a real difference.
- Why this job: Be the first point of contact for those in need and help create safer communities.
- Qualifications: Experience with survivors and knowledge of safeguarding procedures required.
- Other info: Join a supportive team committed to cultural responsiveness and anti-discriminatory practices.
The predicted salary is between 13 - 16 £ per hour.
Part Time Duty & Triage IDVA
Location: East London & Hybrid
Hours: 22.5 hours per week over 3 days
Contract: 2 months with the potential to extend
Salary: £15-20 per hour
About the Role
We are seeking an experienced and motivated Duty & Triage IDVA to act as the first point of contact for an advocacy and support service supporting survivors of domestic and sexual violence. This role is central to ensuring survivors receive a timely, safe and effective response. You will manage incoming referrals, carry out risk and needs assessments, deliver safety planning, and provide advice and guidance to survivors and professionals. You will work closely with a team of IDVAs to ensure cases are triaged appropriately and allocated where necessary. The post offers a balance of duty-based work, short-term intervention and multi-agency collaboration, with opportunities to provide hybrid support including face-to-face appointments, court and professional meetings.
Key Responsibilities
- Act as the first point of contact for all incoming referrals and enquiries
- Process and triage referrals in line with duty procedures
- Conduct risk assessments and safety planning with survivors
- Manage the duty phone line and respond to professionals and members of the public
- Allocate cases to IDVAs where appropriate
- Provide short-term advice, guidance and support to survivors not open to ongoing casework
- Contribute to team meetings, case reviews and service performance
- Maintain accurate, confidential and up-to-date case records
- Support the collection of outcomes, monitoring and service evaluation
- Ensure safeguarding responsibilities for adults and children are upheld at all times
- Embed equality, diversity and human rights principles throughout service delivery
About You
- Experience working with survivors of domestic and/or sexual abuse
- Strong understanding of the impact of abuse on women, children and families
- Proven experience of risk assessment, safety planning and crisis management
- Knowledge of safeguarding procedures for adults and children
- Experience working within a multi-agency environment
- Confidence advising on housing options, civil and criminal justice remedies
- Excellent communication, organisation and time-management skills
- Strong IT skills for recording, communication and research
- A non-judgemental, survivor-centred approach with a commitment to self-care
Qualifications
- IDVA qualification (SafeLives / Women's Aid / DAPA or equivalent) is required for appointment at the qualified band
- Ability to speak Bengali and/or Sylheti is desirable
Our Values
We are committed to survivor-centred, culturally responsive practice and to challenging violence against women and girls. We value collaboration, innovation, reflection and anti-discriminatory practice, and we strive to ensure service users' voices shape the services we deliver.
Safeguarding & Equality
We are committed to safeguarding adults and children and to promoting equality, diversity and inclusion. The successful candidate will be subject to relevant pre-employment checks.
Duty / Triage IDVA - Part Time employer: Morgan Hunt UK Limited
Contact Detail:
Morgan Hunt UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty / Triage IDVA - Part Time
✨Tip Number 1
Network like a pro! Reach out to your contacts in the sector, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that perfect role.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. We want you to show how your experience aligns with their mission, especially when it comes to supporting survivors. Tailor your responses to highlight your skills in risk assessment and safety planning.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to build your confidence. We suggest focusing on common questions related to domestic and sexual violence advocacy, so you’re ready to impress when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Duty / Triage IDVA - Part Time
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Duty & Triage IDVA role. Highlight your experience with survivors of domestic and sexual violence, and showcase your understanding of risk assessments and safety planning. We want to see how your skills align with what we’re looking for!
Showcase Your Communication Skills: Since this role involves a lot of interaction with survivors and professionals, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe share an example of how you’ve effectively communicated in a challenging situation.
Highlight Relevant Experience: Don’t forget to mention any previous work in multi-agency environments or your knowledge of safeguarding procedures. We’re keen to see how your past experiences can contribute to our mission of supporting survivors effectively.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at Morgan Hunt UK Limited
✨Know Your Stuff
Make sure you brush up on your knowledge about domestic and sexual violence support services. Understand the key responsibilities of the Duty & Triage IDVA role, especially around risk assessments and safety planning. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully supported survivors or managed crisis situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your hands-on experience and how it aligns with the job requirements.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready to ask. Inquire about the team dynamics, the types of cases you might handle, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.
✨Emphasise Your Values
Since the role is centred around survivor support and equality, be sure to express your commitment to these values during the interview. Share your thoughts on culturally responsive practice and how you would ensure a non-judgemental approach in your work. This will resonate well with the interviewers and highlight your alignment with their mission.
