At a Glance
- Tasks: Deliver outstanding customer service and ensure properties are well-maintained for residents.
- Company: Morgan Hunt, a supportive employer focused on community engagement.
- Benefits: Competitive salary, fixed-term contract, and a collaborative work environment.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28000 - 40000 € per year.
Morgan Hunt currently require a Customer Services Officer for Supported Housing Trust based in South West London on a Fixed Term basis. Salary: £33,317.19 Fixed Term Contract. Hours: 35 hrs Mon to Fri - 9am and 17.00pm - Onsite based in office. Location: South West London.
The Role: Deliver an outstanding service to residents and internal stakeholders by ensuring properties are well-maintained, resident needs are met promptly, and all interactions reflect professionalism, empathy, and efficiency.
Key Responsibilities:
- Deliver excellent customer service to internal and external customers, always aiming to enhance the customer experience.
- Respond promptly to resident inquiries and resolve issues efficiently and professionally.
- Coordinate maintenance and repairs to ensure properties are maintained to a high standard.
- Monitor contractor performance and follow up on incomplete or delayed works to ensure service quality and resident satisfaction.
- Manage resident move-ins and move-outs, including inspections and addressing any defects.
- Ensure accurate and thorough logs are maintained and monitored from issue inception to satisfactory resolution.
- Liaise with relevant teams to ensure all safety certificates (gas, electric, fire) and risk assessments are up to date and accessible.
- Contribute to void property turnaround by coordinating inspections, ensuring remedial works are completed quickly, and preparing properties for new tenants.
- Assist with organising and attending resident meetings, open days, and community engagement events to build positive relationships and gather feedback.
- Provide administrative support for tenancy-related processes.
- Maintain confidentiality and handle sensitive resident information in accordance with GDPR and data protection policies.
- Use internal systems to log interactions, raise repairs, and track progress.
- Monitor trends in customer feedback and complaints to identify recurring issues and suggest service improvements.
- Assist in the preparation and distribution of newsletters, notices, and digital updates for residents.
- Stay informed on organisational policies and complete relevant training to ensure consistent and compliant service delivery.
Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual\'s skills, qualifications and abilities to perform the relevant duties required in a particular role.
Customer Service Officer - South West London in City of London employer: Morgan Hunt UK Limited
Morgan Hunt is an exceptional employer, offering a supportive work environment in South West London where employees can thrive in their roles as Customer Service Officers. With a strong emphasis on professional development, a commitment to delivering outstanding service, and a culture that values empathy and teamwork, employees are empowered to make a meaningful impact in the community. The company also provides competitive salaries and fosters a collaborative atmosphere that encourages growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer - South West London in City of London
✨Tip Number 1
Get to know the company! Research Morgan Hunt and their values. When you understand what they stand for, you can tailor your approach during interviews to show how you fit right in.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations with residents. We all know that empathy and efficiency are key, so be ready to demonstrate those skills in real-time.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work at Morgan Hunt.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Officer - South West London in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Officer role. Highlight any previous experience in customer service, especially in housing or community settings, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering excellent customer service and how you can contribute to our mission. Be genuine and let your personality come through!
Showcase Your Communication Skills:As a Customer Service Officer, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Use examples from past experiences where you’ve resolved issues or improved customer satisfaction.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Morgan Hunt UK Limited
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you would handle various scenarios, like resolving resident complaints or coordinating maintenance requests. Showing that you understand the importance of empathy and efficiency will impress your interviewers.
✨Familiarise Yourself with the Role
Dive deep into the job description and understand the responsibilities. Think about how your past experiences align with tasks like managing move-ins and move-outs or monitoring contractor performance. Prepare specific examples that demonstrate your ability to excel in these areas.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
✨Practice Your Communication Skills
Since the role involves liaising with residents and internal teams, practice clear and concise communication. You might want to do mock interviews with a friend or family member, focusing on articulating your thoughts effectively and professionally.
