At a Glance
- Tasks: Lead community engagement initiatives and build strong relationships with residents and partners.
- Company: Respected housing organisation in Great Barr, Birmingham.
- Benefits: Competitive hourly rate, holiday pay, and a supportive work environment.
- Other info: Temporary role with opportunities for personal growth and development.
- Why this job: Make a real difference in the community and enhance customer experiences.
- Qualifications: Degree educated with experience in customer engagement and community partnerships.
Community Partnership & Engagement Officer
Location: Great Barr, Birmingham (Office-based with regular community engagement)
Rate: £21.43-£22.53 per hour + Holiday Pay
Contract: Temporary (3-4 months)
Hours: Monday-Thursday: 9:00am-5:00pm | Friday: 9:00am-4:30pm
About the Role
We are recruiting for an experienced Community Partnership & Engagement Officer to join a respected housing organisation based in Great Barr, Birmingham. This is an excellent opportunity for a customer-focused professional with a passion for resident engagement, community partnership, and service improvement.
The successful candidate will play a key role in ensuring customers' voices are heard, monitoring satisfaction levels, and supporting the delivery of an excellent customer experience across the organisation. Although this is primarily an office-based role, you will regularly engage with residents and community stakeholders.
A full UK driving licence and access to a vehicle is preferred due to community visits, although strong candidates without a driving licence will also be considered.
Key Responsibilities
- Lead and promote customer engagement initiatives across the organisation.
- Build positive relationships with tenants, residents, and community partners.
- Act as the first point of contact for customer feedback and complaints, ensuring concerns are escalated to the appropriate teams.
- Monitor customer satisfaction and identify opportunities to improve services.
- Produce and analyse performance and engagement reports.
- Support the implementation of customer engagement strategies across all levels of the association.
- Work collaboratively with internal departments to improve resident outcomes.
- Line manage and support junior frontline staff, providing guidance and performance management.
- Promote equality, diversity, and inclusion while ensuring services meet the needs of diverse communities, including BAME communities.
- Work closely with the Personal Assistant and report directly to the senior leadership team.
Essential Requirements
- Degree educated.
- GCSE (or equivalent) in Maths and English.
- Chartered Institute of Housing (CIH) Level 3 qualification or equivalent knowledge.
- Minimum of 2 years' experience managing or supervising junior frontline staff.
- Strong customer engagement and community partnership experience.
- Experience working within housing, social housing, local authority, or a similar customer-focused environment.
- Excellent communication, stakeholder management, and organisational skills.
- Good analytical skills with experience producing and interpreting performance reports.
- Understanding of the needs of diverse communities, including BAME communities.
Desirable
- Full UK driving licence and access to a vehicle.
- Experience delivering resident engagement strategies within a housing association.
- Knowledge of tenant participation and service improvement frameworks.
If you have a passion for improving customer experiences and building strong community relationships, we'd love to hear from you. Apply today with your up-to-date CV.
Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Community Partnership & Engagement Officer employer: Morgan Hunt UK Limited
Morgan Hunt UK Limited is an exceptional employer that values flexibility and work-life balance, offering a hybrid working model that allows employees to thrive both in the office and remotely. With a strong focus on professional development, employees are encouraged to grow their skills and advance their careers while contributing to meaningful projects that impact the community in Cambridgeshire. The supportive work culture fosters collaboration and innovation, making it an ideal place for those seeking a rewarding career in public service.
StudySmarter Expert Advice🤫
We think this is how you could land Community Partnership & Engagement Officer
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Morgan Hunt UK Limited!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Morgan Hunt UK Limited that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Community Partnership & Engagement Officer
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Morgan Hunt UK Limited. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Morgan Hunt UK Limited.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Morgan Hunt UK Limited!
How to prepare for a job interview at Morgan Hunt UK Limited
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Morgan Hunt UK Limited resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Community Partnership & Engagement Officer position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
