At a Glance
- Tasks: Coordinate plumbing jobs, manage customer communication, and ensure efficient scheduling.
- Company: Join a dynamic plumbing business focused on excellent service.
- Benefits: Gain valuable experience, flexible hours, and a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, friendly team.
- Why this job: Be the backbone of operations and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a knack for organisation.
The predicted salary is between 24000 - 28000 £ per year.
To support the day-to-day operations of a plumbing business by coordinating jobs, managing customer communication, and ensuring engineers are scheduled efficiently. The role is key to delivering a responsive and organised service to customers.
- Scheduling & Job Management
- Schedule and dispatch plumbers for reactive and planned works (e.g., leaks, boiler issues, installations)
- Manage engineer diaries and prioritise urgent/emergency call-outs
- Track job progress from booking through to completion
- Ensure jobs are completed within agreed timeframes
- Customer & Client Communication
- Act as first point of contact for tenants, clients, and contractors
- Handle booking appointments and providing updates
- Respond to queries relating to gas servicing, breakdowns, and safety checks
- Compliance & Certification
- Administration & Data Management
- Input job details, engineer notes, and updates into internal systems
- Maintain databases, spreadsheets, and filing systems
- Documentation & Reporting
- Generate and process job sheets, invoices, and reports
- Ensure accurate documentation for audits and inspections
- Support contract administration for housing associations, councils, or private clients
- General Office Support
- Support onboarding admin for engineers (certifications, records)
- Assist with ad hoc administrative duties
Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Administration Officer employer: Morgan Hunt UK Limited
Morgan Hunt UK Limited is an exceptional employer that values flexibility and work-life balance, offering a hybrid working model that allows employees to thrive both in the office and remotely. With a strong focus on professional development, employees are encouraged to grow their skills and advance their careers while contributing to meaningful projects that impact the community in Cambridgeshire. The supportive work culture fosters collaboration and innovation, making it an ideal place for those seeking a rewarding career in public service.
