At a Glance
- Tasks: Support tenants with complex repair issues and advocate for their needs.
- Company: Morgan Hunt, dedicated to enhancing tenant services and satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Join a passionate team focused on tenant advocacy and satisfaction.
- Why this job: Make a real difference in the lives of vulnerable tenants and improve their living conditions.
- Qualifications: Experience in housing, repairs, or customer service is essential.
The predicted salary is between 23850 - 29150 £ per year.
Job Title: Tenant Repairs Support Officers About the Role / Job Summary: Morgan Hunt is seeking Tenant Repairs Support Officers to provide essential support to tenants facing complex repairs issues. In this role, you will act as a named advocate, ensuring effective communication and timely updates throughout the repairs process. This position is vital in enhancing the service delivery for vulnerable tenants, promoting their voices, and ensuring their concerns are addressed. As part of the Housing Repairs and Resident Services team, you will contribute to improving tenant satisfaction and reducing complaints. Key Responsibilities: Act as the named advocate for residents in the Tenant Advocacy Pilot. Build trusted relationships with residents navigating complex repairs. Explain repairs processes and responsibilities clearly. Manage advocacy cases from referral to resolution. Coordinate with housing teams and contractors to facilitate effective communication. Monitor case progress and escalate concerns as necessary. Conduct tenant satisfaction surveys post-completion of works. Support residents requiring adjustments or additional assistance. Qualifications: Experience in housing, repairs, customer service, or related fields. Proven ability to manage complex cases involving multiple stakeho...
Tenancy Repairs Officer in Surrey employer: Morgan Hunt Recruitment
Morgan Hunt is an exceptional employer, offering a dynamic work environment in South East London that prioritises employee growth and development. With a strong focus on hybrid working, our team enjoys a balanced work-life integration while contributing to the vital financial management of the NHS. We foster a culture of collaboration and continuous improvement, ensuring that our employees are equipped with the tools and support they need to excel in their roles.
