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- Tasks: Be the friendly face of our YMCA centres, assisting visitors and managing bookings.
- Company: Join a supportive team at a well-respected YMCA organisation.
- Benefits: Competitive salary, flexible hours, and opportunities for training.
- Other info: Dynamic role with varied shifts, perfect for students looking for flexible work.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Customer service experience and a willingness to learn First Aid.
The predicted salary is between 25883 - 25883 £ per year.
Dear Candidate,
Please find attached the job description below for your reference. Let me know if you have any questions.
Location: Surbiton, KT6 4NG
Salary: £25,883.52
Hours: 40 hours per week, on a rota basis and it's a permanent position.
About the Role: As a Customer Services Officer, you'll be the first point of contact for visitors and residents at our YMCA centres. Your role involves providing high-quality customer service, handling reception duties, answering queries, managing bookings, and ensuring the safety and wellbeing of the building. You will also be a designated First Aider and Fire Marshal.
Key Responsibilities:
- Greet and assist visitors, providing information on services and facilities.
- Operate reception and telephone switchboard, log repairs, and process payments.
- Conduct regular safety checks, including fire evacuation procedures and first aid.
- Support residents and users of Health and Wellbeing services with bookings and enquiries.
Essential Requirements:
- Experience in customer service or working in a public-facing role.
- First Aid qualification (or willing to train).
- Ability to work on a rota, including evenings, weekends, and public holidays.
- Strong communication and interpersonal skills.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Temporary Customer Services Officer in Surrey employer: Morgan Hunt Recruitment
Contact Detail:
Morgan Hunt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Services Officer in Surrey
✨Tip Number 1
Get to know the company! Research the YMCA centres and their values. When you walk in for your interview, you’ll impress them with your knowledge and enthusiasm for their mission.
✨Tip Number 2
Practice your customer service scenarios. Think about how you’d handle tricky situations or difficult customers. This will help you feel more confident and ready to shine during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a great conversation.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Temporary Customer Services Officer in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Services Officer role. Share specific examples of your past experiences that relate to the job description.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Morgan Hunt Recruitment
✨Know the Role Inside Out
Make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially around customer service and safety checks. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you handled difficult queries or went above and beyond for a customer. This will demonstrate your ability to thrive in a public-facing role.
✨Brush Up on First Aid Knowledge
Since being a designated First Aider is part of the job, it’s a good idea to review basic first aid principles. If you’re not already qualified, express your willingness to train. This shows initiative and readiness to take on responsibilities.
✨Practice Your Communication Skills
Strong communication is key for this role. Practice answering common interview questions clearly and concisely. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and skills.