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- Tasks: Be the friendly face of our YMCA centres, assisting visitors and managing bookings.
- Company: Join a supportive team at a well-respected YMCA organisation.
- Benefits: Competitive salary, flexible hours, and valuable experience in customer service.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a difference in your community while developing essential skills.
- Qualifications: Customer service experience and a willingness to learn First Aid.
The predicted salary is between 25883 - 25883 £ per year.
Dear Candidate,
Please find attached the job description below for your reference. Let me know if you have any questions.
Location: Surbiton, KT6 4NG
Salary: £25,883.52
Hours: 40 hours per week, on a rota basis and it's a permanent position.
About the Role: As a Customer Services Officer, you'll be the first point of contact for visitors and residents at our YMCA centres. Your role involves providing high-quality customer service, handling reception duties, answering queries, managing bookings, and ensuring the safety and wellbeing of the building. You will also be a designated First Aider and Fire Marshal.
Key Responsibilities:
- Greet and assist visitors, providing information on services and facilities.
- Operate reception and telephone switchboard, log repairs, and process payments.
- Conduct regular safety checks, including fire evacuation procedures and first aid.
- Support residents and users of Health and Wellbeing services with bookings and enquiries.
Essential Requirements:
- Experience in customer service or working in a public-facing role.
- First Aid qualification (or willing to train).
- Ability to work on a rota, including evenings, weekends, and public holidays.
- Strong communication and interpersonal skills.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Customer Services Officer (Temporary) in Surrey employer: Morgan Hunt Recruitment
Contact Detail:
Morgan Hunt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Officer (Temporary) in Surrey
✨Tip Number 1
Get to know the company! Research YMCA and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Services Officer and role-play them with a friend. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the role and even give you a heads-up on what the interviewers are looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about landing the job. Don’t miss out!
We think you need these skills to ace Customer Services Officer (Temporary) in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Services Officer role. We love seeing enthusiasm, so let your personality come through!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This helps us understand your qualifications quickly!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Morgan Hunt Recruitment
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Customer Services Officer. Familiarise yourself with the key tasks like greeting visitors, handling queries, and managing bookings. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about situations where you went above and beyond for a customer or resolved a difficult issue. This will show the interviewer that you have the right mindset for the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as a difficult visitor or an emergency. Practise your responses to these scenario-based questions, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Demonstrate Your Team Spirit
As a Customer Services Officer, you'll be part of a team. Be prepared to discuss how you work well with others and contribute to a positive team environment. Share examples of collaboration and support in previous roles to show you're a team player.