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- Tasks: Be the friendly face of our YMCA centres, assisting visitors and managing bookings.
- Company: Join a supportive team at a well-respected YMCA organisation.
- Benefits: Competitive salary, permanent position, and opportunities for training.
- Other info: Flexible rota including evenings and weekends, with career growth potential.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25883 - 25883 £ per year.
Dear Candidate,
Please find attached the job description below for your reference. Let me know if you have any questions.
Location: Surbiton, KT6 4NG
Salary: £25,883.52
Hours: 40 hours per week, on a rota basis and it's a permanent position.
About the Role: As a Customer Services Officer, you'll be the first point of contact for visitors and residents at our YMCA centres. Your role involves providing high-quality customer service, handling reception duties, answering queries, managing bookings, and ensuring the safety and wellbeing of the building. You will also be a designated First Aider and Fire Marshal.
Key Responsibilities:
- Greet and assist visitors, providing information on services and facilities.
- Operate reception and telephone switchboard, log repairs, and process payments.
- Conduct regular safety checks, including fire evacuation procedures and first aid.
- Support residents and users of Health and Wellbeing services with bookings and enquiries.
Essential Requirements:
- Experience in customer service or working in a public-facing role.
- First Aid qualification (or willing to train).
- Ability to work on a rota, including evenings, weekends, and public holidays.
- Strong communication and interpersonal skills.
Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Customer Service Officer in Surrey employer: Morgan Hunt Recruitment
Contact Detail:
Morgan Hunt Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in Surrey
✨Tip Number 1
Get to know the company! Research YMCA and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Services Officer. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage directly with us.
We think you need these skills to ace Customer Service Officer in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the Customer Services Officer role and how your background makes you a perfect fit. We love a good story, so let us know what drives you!
Show Off Your Communication Skills: Since this role involves a lot of interaction with visitors and residents, make sure your application reflects your strong communication skills. Whether it's through clear writing or a friendly tone, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s super easy, and you’ll get all the info you need right there. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Morgan Hunt Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Officer. Familiarise yourself with the key tasks like greeting visitors, managing bookings, and conducting safety checks. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, prepare examples from your past experiences where you provided excellent service. Think of specific situations where you resolved issues or went above and beyond for a customer. This will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle certain situations, such as a difficult customer or an emergency. Practise your responses to these scenario-based questions, focusing on your problem-solving skills and ability to stay calm under pressure. This will show that you're ready for the challenges of the job.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training for First Aid and Fire Marshal duties, or the company culture. This not only shows your interest but also helps you determine if the role is the right fit for you.