At a Glance
- Tasks: Engage with supporters, provide exceptional service, and support those experiencing homelessness.
- Company: Join a compassionate team dedicated to making a difference in London.
- Benefits: Competitive salary, hybrid working, and a chance to impact lives positively.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Be the voice of support and help create meaningful change in your community.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 31000 - 32000 £ per year.
Are you passionate about delivering exceptional customer service and making a real difference? Join our team as a Supporter Engagement Assistant, where you'll be the first point of contact for supporters, providing outstanding service while helping to support people experiencing homelessness.
Job Details
- Location: London (Hybrid)
- Hours: Full Time - 35 hours per week
- Pay: £31,000 - £32,000 per annum (DOE)
- Working Days: Monday to Friday
Key Responsibilities
- Respond to supporter enquiries via phone, email, and other communication channels.
- Provide excellent customer service and resolve queries efficiently.
- Maintain accurate supporter records and process donations and administrative tasks.
- Handle complaints professionally and ensure timely resolutions.
- Work collaboratively with internal teams to deliver a positive supporter experience.
- Ensure all records are maintained in line with GDPR and organisational policies.
Requirements
- Previous experience in a customer service, supporter care, or administrative role.
- Excellent verbal and written communication skills.
- Strong organisational skills with great attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
Supporter Engagement Assistant employer: Morgan Hunt Recruitment
Morgan Hunt is an exceptional employer, offering a dynamic work environment in South East London that prioritises employee growth and development. With a strong focus on hybrid working, our team enjoys a balanced work-life integration while contributing to the vital financial management of the NHS. We foster a culture of collaboration and continuous improvement, ensuring that our employees are equipped with the tools and support they need to excel in their roles.
