At a Glance
- Tasks: Deliver top-notch customer service and assist with housing-related enquiries.
- Company: Community-focused housing association dedicated to affordable living.
- Benefits: Supportive work environment with opportunities for personal growth.
- Other info: Join a friendly team and enjoy a dynamic work atmosphere.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30600 - 37400 £ per year.
Our client is a well-established and community-focused housing association, providing affordable, high-quality homes and housing services across Stirling.
They are committed to putting customers at the heart of their services and supporting the communities they serve.
They are looking for a Customer Services Assistant to join their frontline team.
This is a varied customer service and administration role, supporting customers with a range of housing-related enquiries while providing administrative support across the organisation.
Key Responsibilities Provide a high-quality frontline customer service to tenants, prospective tenants, owner occupiers, visitors and colleagues.
Deal with a wide range of enquiries relating to housing, allocations, repairs, rent and general housing management .
Provide reception and switchboard cover, ensuring customers and visitors receive a professional and welcoming service.
Respond to enquiries effectively, providing information and guidance or referring customers to the appropriate team.
Accurately log and record customer enquiries and maintain up-to-date information on internal systems.
Receive and process repair requests , order repairs and complete associated administration, including processing job variations where required.
Support housing enquiries and applications...
Customer Service Assistant in Stirling employer: Morgan Hunt Recruitment
Morgan Hunt is an exceptional employer, offering a dynamic work environment in South East London that prioritises employee growth and development. With a strong focus on hybrid working, our team enjoys a balanced work-life integration while contributing to the vital financial management of the NHS. We foster a culture of collaboration and continuous improvement, ensuring that our employees are equipped with the tools and support they need to excel in their roles.
