At a Glance
- Tasks: Be the friendly face of our YMCA centres, assisting visitors and managing bookings.
- Company: Join a supportive team at a well-respected community organisation.
- Benefits: Competitive salary, permanent position, and opportunities for training.
- Other info: Flexible rota including evenings and weekends, with career growth potential.
- Why this job: Make a difference in your community while developing valuable customer service skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25883 - 25883 € per year.
Location: Surbiton, KT6 4NG
Salary: £25,883.52
Hours: 40 hours per week, on a rota basis and it's a permanent position
About the Role: As a Customer Services Officer, you'll be the first point of contact for visitors and residents at our YMCA centres. Your role involves providing high-quality customer service, handling reception duties, answering queries, managing bookings, and ensuring the safety and wellbeing of the building. You will also be a designated First Aider and Fire Marshal.
Key Responsibilities:
- Greet and assist visitors, providing information on services and facilities
- Operate reception and telephone switchboard, log repairs, and process payments
- Conduct regular safety checks, including fire evacuation procedures and first aid
- Support residents and users of Health and Wellbeing services with bookings and enquiries
Essential Requirements:
- Experience in customer service or working in a public-facing role
- First Aid qualification (or willing to train)
- Ability to work on a rota, including evenings, weekends, and public holidays
- Strong communication and interpersonal skills
Morgan Hunt is an equal opportunities employer.
Customer Service Officer in Southborough employer: Morgan Hunt Recruitment
At YMCA, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and community engagement. Our Customer Service Officers play a vital role in enhancing the wellbeing of our visitors and residents, with opportunities for personal growth through training and development, including First Aid certification. Located in Surbiton, our centre provides a dynamic environment where you can make a meaningful impact while enjoying a competitive salary and flexible working hours.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer in Southborough
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show you mean business.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Officer in Southborough
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Customer Services Officer and how your skills match up. This will help you tailor your application to stand out!
Show Off Your Customer Service Skills:Since this role is all about providing top-notch customer service, make sure to highlight any relevant experience you have. Share specific examples of how you've helped customers in the past – we love hearing about your successes!
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Use a friendly tone and show us why you’re passionate about working with people and making a difference.
Apply Through Our Website:When you're ready to submit your application, make sure to do it through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Morgan Hunt Recruitment
✨Know the Role Inside Out
Make sure you thoroughly read the job description and understand the key responsibilities. Familiarise yourself with the tasks of a Customer Services Officer, like greeting visitors and managing bookings, so you can confidently discuss how your experience aligns with these duties.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or handled a difficult situation effectively. This will demonstrate your ability to provide high-quality service.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, you might be asked how you would handle an upset visitor. Practise your responses to these types of questions to show that you can think on your feet and remain calm under pressure.
✨Emphasise Teamwork and Communication
As a Customer Services Officer, you'll need strong communication and interpersonal skills. Be prepared to discuss how you've worked in teams before and how you communicate effectively with others. Highlight any experience you have in public-facing roles to reinforce your suitability.
