At a Glance
- Tasks: Lead a high-performing triage function and drive operational improvements.
- Company: Join a forward-thinking regulatory body during a transformative period.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Be part of an exciting organisational change with excellent career development.
- Why this job: Make a real impact in public protection and shape the future of triage services.
- Qualifications: Experience in leading operational teams and managing complex regulatory decisions.
The predicted salary is between 63526 - 63526 £ per year.
Job Description
Morgan Hunt are currently working with a Professional Regulatory Body in their search for an interim Associate Head of Triage to join on a fixed-term contract.
This is an excellent opportunity for an experienced operational leader to take ownership of a high-performing triage function during a significant period of organisational transformation, helping to improve operational performance while supporting the delivery of long-term strategic change.
Reporting directly to the Head of Triage, you will provide day-to-day operational leadership across the triage function, ensuring performance, quality and productivity remain high while the wider service undergoes transformation.
This is a highly visible leadership role, requiring someone who can quickly establish credibility, manage operational pressures and provide stability across a busy regulatory function.
A key priority will be leading and developing the existing management structure.
You will directly manage three Operational Managers while providing indirect leadership to a wider team of Triage Case Officers, ensuring managers are equipped to drive performance, improve capability and effectively manage challenging workloads.
Strong people leadership and performance management experience will be essential, as the organisation continues its work to reduce case backlogs and embed a culture of accountability and continuous improvement.
Alongside operational leadership, you will oversee complex regulatory decision-making, supporting managers with technically challenging cases and ensuring decisions are evidence-based, proportionate and aligned with legislative and regulatory requirements.
You will use operational data, performance information and management insight to identify trends, address underperformance and implement sustainable improvements across the service.
This role also offers the opportunity to contribute to a major programme of organisational change.
Working closely with the Head of Triage, you will help embed recommendations arising from recent independent reviews and consultancy work, strengthening operational capability while supporting wider transformation initiatives.
The successful candidate will have significant experience leading operational teams within professional regulation, healthcare regulation or Fitness to Practise environments, with a strong background in triage or investigations.
You will be an experienced leader of managers, comfortable operating in fast-paced, high-volume environments where strong judgement, resilience and performance management are critical to success.
- Job
- Title: Associate Head of Triage
Location: Hybrid - 20% in Sheffield office (flexible)Salary: £63,526 per annum (rising to £65,924 following successful completion of probation)Job
Type: Fixed-Term Contract (until 31st March 2027)Hours: Full-Time Key Responsibilities· Provide senior operational leadership across the Triage function, ensuring high-quality service delivery and performance.
- Directly manage three Operational Managers while providing leadership across the wider Triage team.
- Drive performance improvement, supporting the reduction of case backlogs and increasing operational productivity.
- Develop management capability through coaching, mentoring and effective performance management.
- Support managers with complex regulatory decisions, ensuring consistency and legally robust outcomes.
- Monitor operational performance data and management information to identify trends and implement service improvements.
- Lead the operational implementation of agreed process improvements and transformation initiatives.
- Identify, manage and escalate operational and regulatory risks where appropriate.
- Build effective relationships with Legal Services, senior stakeholders and colleagues across the wider organisation.
- Provide operational leadership that enables the Head of Triage to focus on strategic transformation and long-term service improvement.
Candidate Profile· Significant experience leading high-volume triage, investigations or regulatory operations.
- Strong experience managing managers, with responsibility for developing leadership capability and improving team performance.
- Demonstrable success in reducing backlogs and delivering operational improvement through effective performance management.
- Strong understanding of regulatory decision-making, statutory processes and complex case management.
- Experience supporting technically complex regulatory decisions and advising others on appropriate outcomes.
- Proven ability to lead teams through periods of organisational change and transformation.
- Strong analytical skills, with experience using operational data and performance information to drive service improvement.
- Excellent communication, coaching and stakeholder management skills.
- Experience within professional regulation, healthcare regulation or Fitness to Practise is highly desirable.
- Agile, resilient and able to deliver under pressure in a fast-paced operational environment.
Why Apply?This is an excellent opportunity to join a forward-thinking regulator at a pivotal stage in its operational development.
You'll play a key leadership role in strengthening an essential public protection function, leading experienced managers, improving performance and helping shape the future of the triage service during an exciting period of transformation.
If you are interested in this opportunity, please contact Alfie Robinson at Morgan Hunt on for more information.
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies.
Morgan Hunt is an equal opportunities employer.
Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Associate Head of Triage in Sheffield employer: Morgan Hunt Recruitment
Morgan Hunt is an exceptional employer, offering a dynamic work environment in South East London that prioritises employee growth and development. With a strong focus on hybrid working, our team enjoys a balanced work-life integration while contributing to the vital financial management of the NHS. We foster a culture of collaboration and continuous improvement, ensuring that our employees are equipped with the tools and support they need to excel in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Head of Triage in Sheffield
✨Get Engaged in Local Politics
Dive into your local council meetings or community boards. These spaces are packed with people who are already in the public sector and might have insider tips on upcoming temporary roles. Plus, you can connect directly with key decision-makers.
✨Stay Alert for Seasonal Recruitment
Many public sector jobs ramp up during certain times of the year, especially around election seasons or local budget planning periods. Keep your eyes peeled for recruitment drives during these windows, as they're prime times for temporary positions.
✨Leverage Online Job Portals
Don’t forget to check government job boards or websites like the local council's site for temporary postings. This is where many roles first get advertised, and applying directly here can speed things up.
✨Tap Into Your University Resources
If you're at university, make the most of your career services to discover opportunities in the public sector. They often have connections with local government employers who are looking for temporary staff and can help you polish your approach.
We think you need these skills to ace Associate Head of Triage in Sheffield
Some tips for your application 🫡
Emphasise your understanding of public policy:In your application, make sure to highlight any knowledge or experience you have related to public policy, governance or community engagement. Show us how you can contribute to the public sector’s mission, especially if you've worked on relevant projects or initiatives before!
Tailor your CV to the sector's expectations:When crafting your CV, focus on including experiences that showcase your ability to work within government structures or similar environments. Use clear, concise language and consider adding any volunteer work or internships that reflect your commitment to public service.
Show flexibility and willingness to learn:Since this is a temporary role, it’s crucial to convey your adaptability and eagerness to pick up new skills quickly. In your cover letter, let us know how you plan to make the most of this short-term experience and what you hope to learn from it.
Include relevant certificates and training:If you've completed any training or have certifications that are relevant to the role (like public administration, project management, or data analysis), don't forget to mention them. These can really make you stand out in the application process!
How to prepare for a job interview at Morgan Hunt Recruitment
✨Demonstrate Your Commitment to Public Service
In the government and public sector, showing that you're genuinely passionate about serving the community is key. Get ready to share examples where you've contributed to social good or tackled community issues, as this will resonate with interviewers from Morgan Hunt Recruitment.
✨Prepare for Policy and Regulatory Questions
Expect questions about policies, regulations, or recently implemented government initiatives. Brush up on the latest news relating to public sector developments—being informed will help you demonstrate that you're ready to hit the ground running, especially in a temporary role.
✨Flexibility is Your Best Friend
Since this is a temporary role, emphasise your ability to adapt quickly. Share examples where you've successfully taken on new challenges or adjusted to different team dynamics, that'll show Morgan Hunt Recruitment that you’re reliable and can effectively support various projects without a long onboarding process.
✨Prepare to Showcase Teamwork Skills
In the public sector, collaboration is vital. Be ready to discuss past experiences working in teams, especially in diverse environments. Highlight how you've contributed positively to group settings—this could really set you apart from other candidates in this temporary role.
