At a Glance
- Tasks: Lead housing repairs and maintenance services across gas, plumbing, and electrical disciplines.
- Company: Join a multi-award-winning recruitment business with a commitment to excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for innovation and business transformation.
- Why this job: Make a real difference in residents' lives by ensuring their homes are safe and comfortable.
- Qualifications: Strong operational management experience in mechanical and electrical services.
The predicted salary is between 34000 - 40000 £ per year.
We are looking for an experienced and driven Mechanical & Electrical (M&E) Operations Manager to lead the delivery of our housing repairs and maintenance services across gas, plumbing, and electrical disciplines. This is an exciting leadership opportunity for a skilled M&E professional with strong operational management experience, a passion for service excellence, and the ability to lead high-performing teams in a fast-paced environment. You will play a vital role in ensuring our housing stock is maintained to the highest standards - keeping residents safe, comfortable, and supported.
About the Role
Reporting to the Assistant Repairs & Maintenance Manager, you will lead operational teams responsible for:
- Gas, plumbing, and electrical repairs
- Reactive maintenance works
- Planned maintenance programmes
- External contracts and subcontractor performance
- Health & safety compliance across all operations
You'll manage supervisors, trade operatives, contractors, apprentices, and support staff while ensuring excellent service delivery, budget control, regulatory compliance, and continuous improvement.
Key Responsibilities
As M&E Operations Manager, you will:
- Lead and manage a customer-focused repairs and maintenance service
- Drive performance through KPIs, service reviews, and quality assurance inspections
- Ensure compliance with housing, building, and health & safety legislation including CDM regulations
- Manage subcontractor relationships and service standards
- Monitor budgets, expenditure, and financial forecasting
- Improve productivity, resource allocation, and operational efficiency
- Support recruitment, performance management, training, and employee development
- Handle escalated complaints, FOI requests, councillor and MP enquiries
- Produce reports and briefing papers for senior leadership and elected members
- Contribute to service planning, innovation, and business transformation
- Participate in an out-of-hours escalation rota
Mechanical & Electrical Manager in Reading employer: Morgan Hunt Recruitment
Morgan Hunt is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation and service excellence are at the forefront. As a Mechanical & Electrical Manager, you will benefit from a supportive environment that encourages leadership and operational efficiency while ensuring compliance with health and safety standards. With a commitment to maintaining high-quality housing services, you will play a crucial role in making a positive impact on the community, all while enjoying the advantages of working in a multi-award-winning recruitment firm.
