At a Glance
- Tasks: Support asset management and compliance services while delivering top-notch customer service.
- Company: Join a dynamic team at a multi-award-winning recruitment business.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Other info: Perfect for organised individuals who thrive on multitasking and problem-solving.
- Why this job: Make a real difference by helping residents and ensuring compliance in asset management.
- Qualifications: Strong customer service skills and experience in administration or related fields.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a proactive and customer-focused Asset Management & Compliance Administrator to join our team. This is an exciting opportunity for an organised individual with strong administrative and communication skills to support the delivery of high-quality asset management and compliance services.
Acting as the first point of contact for residents, you will play a key role in ensuring customer enquiries are handled efficiently, compliance activities are accurately recorded, and administrative processes run smoothly across the department. This role is ideal for someone who enjoys working in a fast-paced environment, has excellent attention to detail, and is passionate about delivering outstanding customer service.
Key Responsibilities- Respond to resident enquiries relating to asset management, maintenance, and compliance matters.
- Deliver excellent customer service and maintain positive customer experiences throughout all interactions.
- Raise and manage works orders, ensuring records are kept accurate and up to date.
- Coordinate appointments for works, inspections, and servicing activities.
- Upload surveyor reports and compliance certificates onto internal systems.
- Manage departmental inboxes and ensure timely responses to enquiries.
- Support the processing of aids and adaptations requests.
- Coordinate responses to customer complaints and feedback.
- Maintain asset management databases and ensure data accuracy and completeness.
- Generate and distribute administrative and compliance performance reports.
- Ensure all compliance-related inspections, servicing, and certification activities are scheduled and logged appropriately.
- Liaise with contractors and managing agents to obtain compliance documentation within required timescales.
- Support the organisation in maintaining compliance with relevant legislation, regulations, and consumer standards.
- Keep up to date with regulatory and legislative changes and escalate implications where necessary.
- Process supplier invoices accurately and within agreed timescales.
- Carry out invoice splitting and cost allocation activities.
- Support value-for-money initiatives by improving efficiency and reducing costs where possible.
- Work collaboratively with internal teams, contractors, and external stakeholders to ensure smooth service delivery.
We are looking for someone who has:
- Strong customer service and administrative experience.
- Excellent verbal and written communication skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Good analytical and problem-solving abilities.
- The confidence to handle challenging situations professionally and sensitively.
- Experience working in housing, compliance, asset management, or a related sector.
- Knowledge of compliance and asset management processes.
- Experience maintaining databases and administrative systems.
- The ability to interpret legislation and support policy and process improvements.
- Experience working within the housing sector.
- Knowledge of procurement, tendering, or contractor management processes.
Asset Support Administrator in London employer: Morgan Hunt Recruitment
At Morgan Hunt, we pride ourselves on fostering a dynamic and inclusive work environment where every employee is valued and empowered to grow. As an Asset Support Administrator, you will benefit from comprehensive training and development opportunities, alongside a supportive team culture that prioritises outstanding customer service and operational excellence. Located in a vibrant area, our company offers unique advantages such as flexible working arrangements and a commitment to employee well-being, making it an excellent choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Asset Support Administrator in London
✨Tip Number 1
Get your networking game on! Reach out to people in the asset management and compliance sectors. Use LinkedIn to connect with professionals and join relevant groups. You never know who might have a lead on that perfect job!
✨Tip Number 2
Practice makes perfect! Prepare for interviews by role-playing common questions related to customer service and administration. We can help you with mock interviews to boost your confidence and ensure you shine when it counts.
✨Tip Number 3
Show off your skills! Create a portfolio or a presentation that highlights your experience in asset management and compliance. This can be a great conversation starter during interviews and shows you're proactive about your career.
✨Tip Number 4
Don't forget to apply through our website! We regularly update our job listings, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Asset Support Administrator in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Asset Support Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with residents, it's crucial to demonstrate your verbal and written communication skills. Use clear and concise language in your application to show us you can handle enquiries effectively.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks. In your application, mention any experiences where you successfully managed various priorities or projects. This will help us see your ability to thrive in a fast-paced environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Morgan Hunt Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the basics of asset management and compliance. Brush up on relevant legislation and processes, as well as the specific responsibilities of the role. This will show that you're proactive and genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, prepare examples of how you've handled customer enquiries or complaints in the past. Highlight your communication skills and your ability to maintain a positive experience for customers, even in challenging situations.
✨Be Organised
Demonstrate your organisational skills by discussing how you manage multiple priorities. You might want to share a specific example of a time when you successfully juggled various tasks, ensuring everything was completed accurately and on time.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team, the company culture, or the challenges they face in asset management. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
