At a Glance
- Tasks: Provide vital support to LGBT+ victims via calls, emails, and webchats.
- Company: Join a compassionate team dedicated to making a difference for the LGBT+ community.
- Benefits: Competitive hourly rate, flexible working options, and a supportive environment.
- Other info: Opportunity for career growth in a values-driven organisation.
- Why this job: Make a real impact in the lives of LGBT+ individuals facing abuse and violence.
- Qualifications: Experience in trauma-informed support and strong communication skills.
Job Description
LGBT+ Helpline AdvisorLocation: Hybrid or remote (office base in Central London)Hours: 35 per week (full-time, 5 days on a rolling rota including evenings)Contract: 3 month FTC with potential to extendSalary: £16.50-20.50 per hour
About the RoleWe're looking for a compassionate and resilient Helpline Advisor to join our dedicated team. You'll provide vital emotional and practical support to LGBT+ victims and survivors of abuse and violence, helping people navigate challenging situations and empowering them to make informed decisions.This role involves responding to calls, emails, and webchats, offering trauma-informed guidance, and supporting individuals experiencing issues such as domestic abuse, sexual violence, hate crime, and so-called conversion practices.You'll play a key part in creating a safe, respectful, and empowering space for service users, while also ensuring that risk and safeguarding concerns are managed effectively.
What You'll Do- Provide high-quality, trauma-informed support via phone, email, and webchat.
- Carry out risk assessments, safety planning, and safeguarding interventions.
- Offer guidance, resources, and signposting to specialist services.
- Keep accurate records of contacts and outcomes, ensuring confidentiality and GDPR compliance.
- Work collaboratively with colleagues to deliver consistent, high-quality support.
- Contribute to the ongoing development of the helpline service.
We'd love to hear from you if you have:
- Experience providing trauma-informed support (paid or unpaid).
- A strong understanding of the issues facing LGBT+ people affected by abuse and violence.
- Knowledge of safeguarding and risk management.
- Excellent communication skills, with the ability to stay calm and empathetic under pressure.
- A commitment to inclusivity, equity, and empowerment.
- Flexibility to work a rolling rota, including some evenings.
This is an opportunity to make a real difference in the lives of LGBT+ people across the UK. You'll be part of a supportive, values-driven team that puts people at the heart of everything we do. We're committed to equity, diversity, and inclusion - and to creating a workplace where everyone feels welcome and able to thrive.
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
LGBT Helpline Advisor in London employer: Morgan Hunt Recruitment
Join a compassionate and dedicated team as an LGBT+ Helpline Advisor, where you will have the opportunity to make a meaningful impact in the lives of LGBT+ individuals facing abuse and violence. Our supportive work culture prioritises inclusivity and empowerment, offering flexible working arrangements and a commitment to employee growth within a values-driven environment based in Central London. With a focus on equity and diversity, we ensure that every team member feels valued and has the chance to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land LGBT Helpline Advisor in London
✨Tip Number 1
Network like a pro! Reach out to people in the LGBT+ community or those who work in helplines. They can offer insights and might even know about job openings that aren't advertised yet.
✨Tip Number 2
Practice your listening skills. As a Helpline Advisor, you'll need to be empathetic and supportive. Role-play with friends or family to get comfortable responding to different scenarios.
✨Tip Number 3
Show your passion for the cause! When you get an interview, share why supporting the LGBT+ community matters to you. Authenticity goes a long way in making a connection with your potential employer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace LGBT Helpline Advisor in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting the LGBT+ community shine through. We want to see your commitment to making a difference and how your experiences align with our mission.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight any relevant experience in trauma-informed support and your understanding of the issues faced by LGBT+ individuals. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences. We appreciate when applicants can communicate effectively, just like we do on the helpline!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Morgan Hunt Recruitment
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of an LGBT+ Helpline Advisor. Familiarise yourself with trauma-informed support and the specific issues faced by LGBT+ individuals. This will help you articulate how your experience aligns with the role.
✨Show Empathy and Resilience
During the interview, demonstrate your ability to remain calm and empathetic under pressure. Share examples from your past experiences where you've provided support to vulnerable individuals, highlighting your compassion and resilience in challenging situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Practice responding to hypothetical scenarios related to domestic abuse or hate crime, showcasing your understanding of risk management and safeguarding.
✨Highlight Your Commitment to Inclusivity
Make sure to express your commitment to inclusivity, equity, and empowerment during the interview. Discuss any relevant training or experiences that demonstrate your dedication to creating a safe and respectful environment for all service users.
