At a Glance
- Tasks: Provide a top-notch lettings service and manage tenant onboarding.
- Company: Join a multi-award-winning recruitment business with a focus on equality.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Dynamic role with a chance to work collaboratively and enhance service delivery.
- Why this job: Make a real difference in people's lives by helping them find homes.
- Qualifications: Knowledge of tenancy management and strong communication skills required.
The predicted salary is between 30000 - 32597 £ per year.
We are seeking a Lettings Officer to provide a customer-focused, proactive, and comprehensive allocations and lettings service. This role will manage all aspects of the voids and allocations process, ensuring a positive onboarding experience for tenants. The successful candidate will work closely with colleagues and partner organisations to ensure homes are let promptly and efficiently, while maintaining high levels of tenant satisfaction.
Key Responsibilities:
- Deliver a high-quality, efficient, and compliant allocations and lettings service.
- Manage all aspects of the voids and allocations process from notification of end of tenancy to sign-up of new tenants.
- Provide effective onboarding experiences for tenants, ensuring they understand their responsibilities.
- Advertise vacant properties effectively and create marketing materials.
- Achieve timely turnaround of empty properties within key performance indicators.
- Work in partnership with Neighbourhood Officers and Income Team to improve tenancy sustainment.
- Monitor compliance with allocations processes to prevent tenancy fraud.
- Maintain accurate records and update relevant housing systems.
- Engage with stakeholders to enhance service delivery.
Qualifications:
- Up-to-date knowledge of tenancy management and housing allocations.
- Understanding of housing-related policies and legislation.
- Strong communication and interpersonal skills.
- Ability to work collaboratively with various teams and stakeholders.
- Demonstrable 'can do' approach to service delivery.
Experience Requirements:
- Experience in front-line allocations and lettings or housing management.
- Experience working with vulnerable populations and addressing complex customer needs.
- Proven ability to manage own performance and optimise team outcomes.
Lettings Officer employer: Morgan Hunt Recruitment
Morgan Hunt is an exceptional employer, offering a dynamic work environment in South East London that prioritises employee growth and development. With a strong focus on hybrid working, our team enjoys a balanced work-life integration while contributing to the vital financial management of the NHS. We foster a culture of collaboration and continuous improvement, ensuring that our employees are equipped with the tools and support they need to excel in their roles.
