At a Glance
- Tasks: Lead and improve resident services while ensuring a top-notch customer experience.
- Company: Dynamic housing organisation focused on resident satisfaction and operational excellence.
- Benefits: Competitive salary, professional development opportunities, and a supportive work environment.
- Other info: Join a passionate team dedicated to continuous improvement and community impact.
- Why this job: Make a real difference in residents' lives while shaping the future of housing services.
- Qualifications: Proven leadership skills and experience in service delivery within housing or related sectors.
The predicted salary is between 60000 - 80000 £ per year.
Morgan Hunt are working with a Housing Organisation that are looking for a Head of Housing The Head of Housing is responsible to the Deputy CEO for the strategic leadership, operational performance and continuous improvement of resident-facing services.
The role ensures services are resident-focused, compliant, efficient and aligned with the corporate strategy, while championing customer experience and leading the delivery of the customer loyalty framework across all customer-facing services.
Top Three Responsibilities 1.
Strategic Leadership Service Delivery Lead and continuously improve resident services including tenancy and estate management, income collection, rent setting, lettings, leasehold services, antisocial behaviour management, complaints handling and customer services.
Deliver strategic priorities within the corporate plan and contribute as an active member of the Senior Management Team.
Lead and develop high-performing teams that promote accountability, professionalism and resident focus. 2.
Customer Experience Service Improvement Establish and embed the contact centre and customer service model, improving accessibility, responsiveness and first-contact resolution across all channels.
Champion resident voice, customer insight and the customer loyalty framework to enhance service delivery and resident satisfaction.
