Housing Management Officer in Blackburn

37.5 hours per week, Rota across 8am - 4pm and 12 - 8pm, working one weekend in 6. Temporary with the potential to become permanent. £16.00 - £18.00 per hour.

Our client, Morgan Hunt, is working with a leading Northwest charity who provide accommodation and support for vulnerable people at risk of homelessness in and across the Northwest. Support services are aimed at helping customers to develop the skills, knowledge and confidence they need to maintain a stable home and a structured lifestyle before assisting them in the process of securing or retaining permanent independent accommodation. This is a mixed, over 18 service in a hostel setting in Blackburn on a shift pattern of 8 - 4 or 12 - 8 working one weekend in 6, all on a rotation.

The role - Housing Management Officer

• Deliver a proactive housing management service to customers, enabling them to meet the conditions of their occupancy agreement, including monitoring rent and service charge payments and promptly dealing with any instances of anti-social behaviour or other breaches of occupancy.
• Support customers to maximise their income, claim housing benefit at sign-up, and promptly liaise with the Council's Housing Benefit Department/DWP regarding applications, overpayments, changes of circumstances or sanctions.
• Manage the rent accounts for customers across the service to ensure that current customer arrears and former customer arrears are kept to a minimum, including serving appropriate notices to customers where they consistently fail to make rent/service charge payments.
• Keep void losses to a minimum by ensuring that swift action is taken to re-let void properties, including carrying out property inspections before and after the customer vacates the premises, ordering any repairs and replacement fixtures and fittings that are needed, and arranging for the scheme cleaners to clean the property.
• Carry out sign-up procedures with new customers, ensuring that they are given information on tenancy responsibilities and arrangements for reporting repairs.
• Support customers to proactively manage visitors to the premises and prevent antisocial or nuisance behaviour to other customers or neighbours.

The candidate

• Good literacy and numeracy skills.
• Experience in delivering/supporting positive outcomes for clients through the delivery of effective resettlement and independence plans.
• Experience in providing housing management, housing related support, care and support, or housing advice in fields such as housing management, supported housing, housing advice work, youth and community work, or other work supporting homeless people.
• Ability to develop effective working relationships and rapport with clients and colleagues.
• Awareness and understanding of supported housing work and the causes of homelessness.
• Ability to carry out robust support and housing management functions including liaising with landlords and contractors, and collection of rent and service charges where applicable.
• Confident with a positive, 'can do' attitude.

To be considered for the role of Housing Management Officer, please apply today!

Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer; job suitability is assessed on merit in accordance with skills, qualifications and abilities to perform the relevant duties required in a particular role.