At a Glance
- Tasks: Engage with supporters, handle enquiries, and provide excellent customer service.
- Company: Join a leading UK charity making a real social impact.
- Benefits: Earn £16.72 per hour with a hybrid work model.
- Other info: 5-month temporary role with opportunities to learn about homelessness.
- Why this job: Make a difference this Christmas while developing your skills in a supportive environment.
- Qualifications: Strong communication and customer service skills are essential.
The predicted salary is between 16.72 - 16.72 £ per hour.
Location: East London
Pay Rate: £16.72 per hour
Contract: 5-month temporary contract
Hours: Full-time / 9am-5pm (Hybrid)
About the Role
Are you a confident communicator who enjoys helping people and delivering excellent customer service? We're looking for a Supporter Engagement Assistant to join a leading UK charity for a 5-month temporary Christmas role. You'll be part of a busy team providing an outstanding experience to supporters, customers and members of the public, helping them feel valued and connected to the charity's work. This is a great opportunity for someone with strong customer service, communication and administration skills who wants to use their experience in a role with a genuine social impact. You'll handle a high volume of calls and emails, respond to enquiries, resolve complaints and queries, and ensure supporter information is accurately maintained. You'll need to be organised, adaptable and comfortable working at pace.
Key Responsibilities
- Handle a high volume of calls and emails from supporters, customers and members of the public
- Deliver a friendly, professional and supportive experience in every interaction
- Create and update supporter records accurately
- Handle complaints and complex queries, finding appropriate solutions
- Manage multiple tasks and priorities during busy periods
- Build positive relationships with supporters and encourage member involvement
- Develop an understanding of homelessness and the charity's aims and work
- Follow organisational policies and procedures
- Represent the organisation's values in everything you do
What We're Looking For
- An excellent communicator, both verbally and in writing
- Experienced in customer service, administration, supporter engagement or a similar role
- Confident handling complaints and resolving problems
- Organised and able to manage competing priorities
- Comfortable working under pressure in a busy environment
- Detail-oriented when dealing with records and administrative tasks
- Passionate about providing an excellent service and making a positive difference
Interested? If so send through your Enhanced DBS and CV along with a suitable time to give you a 5 minute call.
Supporter Engagement Assistant in London employer: Morgan Hunt Recruitment Careers
Morgan Hunt is an excellent employer, offering a supportive work environment where qualified Plumbers can thrive while contributing to the maintenance of essential public sector facilities. With a strong focus on employee growth and development, the company provides opportunities for further training in health and safety practices, ensuring that staff are well-equipped to handle plumbing emergencies and collaborate effectively with other trades. Working at Morgan Hunt not only means being part of a multi-award-winning recruitment business but also enjoying the satisfaction of making a meaningful impact in the community.
Contact Details:
Morgan Hunt Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Engagement Assistant in London
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Morgan Hunt Recruitment Careers!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Morgan Hunt Recruitment Careers that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Supporter Engagement Assistant in London
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Morgan Hunt Recruitment Careers. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Morgan Hunt Recruitment Careers.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Morgan Hunt Recruitment Careers!
How to prepare for a job interview at Morgan Hunt Recruitment Careers
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Morgan Hunt Recruitment Careers resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Supporter Engagement Assistant position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
