At a Glance
- Tasks: Provide vital support to LGBT+ victims through calls, emails, and webchats.
- Company: Join a values-led organisation dedicated to inclusivity and empowerment.
- Benefits: Flexible hybrid or remote work, supportive team environment, and potential for contract extension.
- Other info: Opportunity to grow in a compassionate role within a dynamic team.
- Why this job: Make a real difference in the lives of LGBT+ individuals facing abuse and violence.
- Qualifications: Experience in emotional support and understanding of LGBT+ issues required.
The predicted salary is between 31500 - 38500 £ per year.
Location: Hybrid or remote (office base in Central London)
Hours: 35 hours per week, full-time, working 5 days on a rolling rota including evenings
Contract: 3-month fixed-term contract, with potential to extend
About the Role
We are currently recruiting for a compassionate and resilient LGBT+ Helpline Advisor to join a dedicated team providing vital support to LGBT+ victims and survivors of abuse and violence. You will provide emotional and practical support to individuals experiencing challenging situations, helping them navigate their options and make informed decisions in a safe and supportive environment. The role involves responding to calls, emails and webchats, providing trauma-informed support to individuals affected by domestic abuse, sexual violence, hate crime and so-called conversion practices. You will play an important role in ensuring service users feel heard, respected and empowered, while identifying and managing risk and safeguarding concerns.
Key Responsibilities
- Provide high-quality, trauma-informed support via telephone, email and webchat.
- Complete risk assessments and develop appropriate safety plans.
- Identify and respond to safeguarding concerns, taking appropriate action where necessary.
- Provide practical guidance, information and signposting to relevant specialist services.
- Support individuals affected by domestic abuse, sexual violence, hate crime and other forms of abuse.
- Maintain accurate and confidential records of contacts and outcomes, ensuring GDPR requirements are followed.
- Work collaboratively with colleagues to provide consistent and effective support.
- Contribute to the ongoing development and improvement of the helpline service.
About You
The successful candidate will have:
- Previous experience providing emotional or practical support, either in a paid or voluntary capacity.
- A good understanding of the issues affecting LGBT+ individuals experiencing abuse and violence.
- Knowledge of safeguarding, risk assessment and risk management.
- Experience supporting vulnerable individuals using a trauma-informed approach.
- Excellent communication and listening skills, with the ability to remain calm and empathetic in challenging situations.
- The ability to work independently and as part of a team.
- A strong commitment to inclusivity, equality, diversity and empowering individuals.
- Flexibility to work 35 hours per week on a rolling rota, including evenings.
Why Apply?
This is a fantastic opportunity to join a values-led organisation providing essential support to LGBT+ individuals and communities across the UK. You will be joining a dedicated and supportive team, helping create a safe, inclusive and empowering environment for people accessing the service. If you have experience in helpline support, domestic abuse, sexual violence, LGBTQ+ services or advocacy and are passionate about making a difference, we would love to hear from you.
LGBT+ Helpline Advisor in London employer: Morgan Hunt Recruitment Careers
Morgan Hunt is an excellent employer, offering a supportive work environment where qualified Plumbers can thrive while contributing to the maintenance of essential public sector facilities. With a strong focus on employee growth and development, the company provides opportunities for further training in health and safety practices, ensuring that staff are well-equipped to handle plumbing emergencies and collaborate effectively with other trades. Working at Morgan Hunt not only means being part of a multi-award-winning recruitment business but also enjoying the satisfaction of making a meaningful impact in the community.
Contact Details:
Morgan Hunt Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land LGBT+ Helpline Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Morgan Hunt Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Morgan Hunt Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace LGBT+ Helpline Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Morgan Hunt Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Morgan Hunt Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Morgan Hunt Recruitment Careers!
How to prepare for a job interview at Morgan Hunt Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
