At a Glance
- Tasks: Be the friendly face for tenants and contractors, handling housing inquiries with care.
- Company: Join Morgan Hunt, a multi-award-winning recruitment business with a commitment to equality.
- Benefits: Gain valuable experience in customer service and housing while working in a supportive environment.
- Other info: Perfect for those looking to kickstart their career in a dynamic and rewarding field.
- Why this job: Make a real difference in people's lives by providing essential housing support.
- Qualifications: Strong communication skills and a passion for helping others are key.
The predicted salary is between 22050 - 26950 £ per year.
Morgan Hunt are looking for a Customer Engagement Coordinator.
This serves as a vital first point of contact for tenants, leaseholders, and contractors with housing inquiries.
This role is essential in delivering informed and courteous customer advice and information.
The post holder will engage with customers both in person and through various communication channels, ensuring a high-quality service that represents the organisation effectively and champions resident's views.
This role is Office based
Key Responsibilities
- Utilise the IT system to report repairs raised by customers and stakeholders, keeping them informed of progress.
- Monitor the repair process to ensure customer satisfaction and assist in resident satisfaction surveys.
- Support the Housing Services Team in delivering a customer-focused service, including handling communal repairs and administrative duties.
- Provide professional service to residents, contractors, and partner agencies.
- Assist with tenant viewings and processing tenancy changes in a timely manner.
- Respond to resident inquiries regarding tenancy, leasehold, rent, and repair matters.
Qualifications
- Excellent verbal, written, and interpersonal communication skills.
- Ability to respond flexibly to non-routine situations and establish effective relationships with customers.
- Good computer skills, with knowledge of Microsoft Office applications.
- Good organisational skills and the ability to work independently.
Education Requirements
- Good general standard of education: 5 GCSEs or equivalent.
Experience Requirements
- Experience working with the public and engaging customers at every step.
- Knowledge of housing sector principles and a willingness to learn.
- Experience in administrative roles or customer service environments.
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies.
Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
Housing Advisor in London employer: Morgan Hunt Recruitment Careers
Morgan Hunt is an excellent employer, offering a supportive work environment where qualified Plumbers can thrive while contributing to the maintenance of essential public sector facilities. With a strong focus on employee growth and development, the company provides opportunities for further training in health and safety practices, ensuring that staff are well-equipped to handle plumbing emergencies and collaborate effectively with other trades. Working at Morgan Hunt not only means being part of a multi-award-winning recruitment business but also enjoying the satisfaction of making a meaningful impact in the community.
Contact Details:
Morgan Hunt Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Morgan Hunt Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Morgan Hunt Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Housing Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Morgan Hunt Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at Morgan Hunt Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Morgan Hunt Recruitment Careers!
How to prepare for a job interview at Morgan Hunt Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
