We are currently recruiting for a Customer Services Officer to join a housing organisation on a temporary basis until the end of March 2027. The role will provide frontline support to tenants, residents and applicants, dealing with a range of repairs and maintenance enquiries. Key responsibilities: Handling high-volume telephone, email and face-to-face enquiries. Logging and triaging repairs, identifying emergency, urgent and routine issues. Arranging appointments and liaising with contractors and internal teams. Providing housing information, advice and signposting. Identifying and escalating safeguarding, health safety and emergency issues. Supporting reception and general administrative duties. About you: We are looking for someone with previous customer service experience, ideally within a housing association, local authority or similar environment. Experience of repairs triage would be advantageous. You will need excellent communication skills, strong IT and administrative abilities, good attention to detail and the ability to remain calm and professional when dealing with challenging situations. Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities em...
Customer Services Assistant employer: Morgan Hunt Recruitment Careers
Morgan Hunt is an excellent employer, offering a supportive work environment where qualified Plumbers can thrive while contributing to the maintenance of essential public sector facilities. With a strong focus on employee growth and development, the company provides opportunities for further training in health and safety practices, ensuring that staff are well-equipped to handle plumbing emergencies and collaborate effectively with other trades. Working at Morgan Hunt not only means being part of a multi-award-winning recruitment business but also enjoying the satisfaction of making a meaningful impact in the community.
Contact Details:
Morgan Hunt Recruitment Careers Recruitment Team
