Hostel Support Worker - Homelessness Services
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Location: Richmond, South West London, TW9
Salary: £32,995 per annum
Hours: 37.5 hours per week
Shift Pattern: Monday-Sunday rota, with shifts of either 8am-4pm or 2pm-10pm
About the Role
We're recruiting a Hostel Support Worker to join a 14-bed, 24-hour supported accommodation service in Richmond.
You'll play a key role in creating a safe, welcoming and supportive environment for residents, many of whom may have complex needs relating to homelessness, mental health, substance misuse and trauma.
This is a fantastic opportunity for someone passionate about supporting vulnerable adults, building trusting relationships and helping people make positive changes in their lives.
Key Responsibilities
Resident Support & Key Work
- Build positive, trusting relationships with residents using a person-centred, trauma-informed and non-judgemental approach.
- Hold a small caseload, helping residents set goals and work towards greater independence and stability.
- Provide practical and emotional support, encouraging engagement with relevant services and appointments.
- Respond sensitively to challenging behaviour, using de-escalation techniques and maintaining professional boundaries.
Safeguarding & Risk Management
- Identify and respond to safeguarding concerns, including abuse, exploitation, self-harm and deteriorating mental or physical health.
- Complete and review risk assessments, safety plans and support plans.
- Respond calmly to incidents, disputes and emergencies, escalating concerns when necessary.
- Maintain a safe and secure environment for residents, staff and visitors.
Day-to-Day Hostel Management
- Support the smooth running of the hostel during day and evening shifts.
- Carry out room and communal area checks, monitor access and follow health and safety procedures.
- Promote a clean, safe and respectful living environment.
- Manage petty cash, rent floats and relevant operational records accurately.
- Work independently when required, including taking responsibility for the service while on shift.
Record Keeping & Teamwork
- Maintain accurate case notes, incident reports and daily records using relevant IT systems.
- Complete clear handovers to ensure continuity of support between shifts.
- Liaise with colleagues, managers and external agencies to coordinate appropriate support. xgikmsk
- Follow confidentiality, GDPR and safeguarding procedures.
Essen...
Hostel Support Worker in Brent employer: Morgan Hunt Recruitment Careers
Morgan Hunt is an excellent employer, offering a supportive work environment where qualified Plumbers can thrive while contributing to the maintenance of essential public sector facilities. With a strong focus on employee growth and development, the company provides opportunities for further training in health and safety practices, ensuring that staff are well-equipped to handle plumbing emergencies and collaborate effectively with other trades. Working at Morgan Hunt not only means being part of a multi-award-winning recruitment business but also enjoying the satisfaction of making a meaningful impact in the community.
Contact Details:
Morgan Hunt Recruitment Careers Recruitment Team
