Hostel Night Shift Worker - Homelessness Services
Please ensure you read the below overview and requirements for this employment opportunity completely.
Location: Richmond, South West London, TW9
Salary: £23,714.23 per annum
Hours: Part-time, 30 hours per week
Shift Pattern: Saturday, Sunday and Monday, 9:45pm - 8:45am
About the Role
We're recruiting a Hostel Night Shift Worker to join a supported accommodation service in Richmond, providing overnight support to adults experiencing homelessness.
You'll help maintain a safe, welcoming and secure environment for residents, many of whom may have complex needs relating to homelessness, mental health, substance misuse and trauma.
Working overnight, you'll provide practical and emotional support, respond to safeguarding concerns and ensure residents feel safe and respected. This role is ideal for someone compassionate, resilient and confident working independently during night shifts.
Please note: This is a waking night position, so you must remain awake and alert throughout your shift.
Key Responsibilities
Resident Support
- Provide practical and emotional support to residents throughout the night.
- Build positive, trusting relationships using a person-centred and non-judgemental approach.
- Help maintain a calm, supportive and respectful hostel environment.
- Liaise with key workers and on-call managers when additional advice or support is required.
Safeguarding & Risk Management
- Remain alert to signs of abuse, neglect, exploitation, self-harm or deteriorating mental or physical health.
- Respond appropriately to safeguarding concerns and escalate incidents when necessary.
- Support residents experiencing distress or crisis, using appropriate de-escalation techniques.
- Follow safeguarding procedures and ensure residents receive appropriate follow-up support.
Safety & Security
- Conduct regular patrols of the building and surrounding areas.
- Monitor entrances, access points and visitors in line with procedures.
- Carry out checks of communal areas and residents' rooms when required.
- Respond calmly to emergencies, disputes and anti-social behaviour, contacting additional support where necessary.
- Take responsibility for the hostel while on duty, including when working as the sole staff member on site.
Record Keeping & Administration
- Maintain accurate overnight logs, incident reports, client notes and electronic records. xgikmsk
- Complete clear handovers to daytime colleagues to ensure continuity of support.
- Handle telephone enquiries professionally a...
Hostel Night Support Worker in Brent employer: Morgan Hunt Recruitment Careers
Morgan Hunt is an excellent employer, offering a supportive work environment where qualified Plumbers can thrive while contributing to the maintenance of essential public sector facilities. With a strong focus on employee growth and development, the company provides opportunities for further training in health and safety practices, ensuring that staff are well-equipped to handle plumbing emergencies and collaborate effectively with other trades. Working at Morgan Hunt not only means being part of a multi-award-winning recruitment business but also enjoying the satisfaction of making a meaningful impact in the community.
Contact Details:
Morgan Hunt Recruitment Careers Recruitment Team
