At a Glance
- Tasks: Deliver effective housing management services and support tenants in sustaining their tenancies.
- Company: Join a multi-award-winning recruitment agency committed to equality and customer service excellence.
- Benefits: Gain valuable experience in a temporary role with potential for future opportunities.
- Other info: Work in a target-driven environment with a supportive, solution-focused approach.
- Why this job: Make a real difference by helping vulnerable customers and preventing homelessness.
- Qualifications: Experience in housing management or customer-focused roles, strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and customer-focused individual to deliver effective housing management services, with a key emphasis on rent arrears management and tenancy sustainment. The role is temporary and will start as soon as possible and run until mid-August.
You will be responsible for monitoring rent accounts, taking timely action to reduce arrears, and maximising rental income in line with policy and legal requirements. This includes:
- Negotiating repayment arrangements
- Liaising with Housing Benefit teams, DWP, and partner agencies
- Supporting customers to maximise their income and access appropriate welfare benefits
A key part of the role is working with tenants to sustain tenancies by identifying vulnerabilities, addressing underlying issues, and preventing homelessness wherever possible. You will provide advice, signposting, and coordinated support, working closely with internal teams and external agencies.
The role also involves progressing cases through pre-legal and legal stages where necessary, ensuring accurate record keeping, GDPR compliance, and robust case management throughout.
You should be confident working in a target-driven environment, have strong communication and organisational skills, and be able to balance enforcement with a supportive, solution-focused approach.
Essential requirements include:
- Experience in housing management or a similar customer-focused role
- Knowledge of welfare benefits and arrears recovery processes
- Strong communication, negotiation, and IT skills
- Ability to work with vulnerable customers and partner agencies
- Understanding of housing legislation and tenancy sustainment principles
- A commitment to customer service excellence, equality, and continuous improvement
Housing Officer employer: Morgan Hunt Group Limited
Morgan Hunt is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for Housing Officers to thrive. With a strong commitment to employee growth, we offer continuous training and development opportunities, ensuring our staff are equipped to deliver outstanding housing management services. Located in a vibrant community, our team enjoys a collaborative environment where every member plays a crucial role in making a positive impact on tenants' lives.
