At a Glance
- Tasks: Provide top-notch support to residents and manage housing services efficiently.
- Company: Join a dynamic Housing Association focused on community well-being.
- Benefits: Gain valuable experience in a supportive environment with potential for future opportunities.
- Other info: Temporary role with a chance to learn and grow in the housing sector.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a motivated and customer-focused Services Administrator to join a Tenancy Services team within a Housing Association, providing high-quality front-line support to residents and the wider community. This is an office based role which is a temporary contract for a 3 month period and will start ASAP.
About the Role
You will play a key role in delivering responsive housing management services, ensuring excellent customer care, accurate record-keeping, and effective administrative support across tenancy services, allocations, repairs, rent collection, and tenancy sustainment. This is a varied front-line role involving direct contact with customers via telephone, email, and in person, as well as supporting wider team operations and service delivery.
Key Responsibilities
- Respond to customer enquiries across housing management services including allocations, voids, repairs, and tenancy sustainment
- Provide accurate advice, guidance, and support to residents and partner agencies
- Maintain and update both manual and digital records and systems
- Support housing processes including mutual exchange, rent monitoring, and tenancy compliance
- Assist with complaints handling through prompt and effective service resolution
- Carry out reception duties including welcoming visitors, managing diaries, mail, and health
Housing Administrator employer: Morgan Hunt Group Limited
As a Housing Association, we pride ourselves on being an excellent employer that values our staff and the communities we serve. Our supportive work culture fosters collaboration and professional growth, offering employees opportunities to develop their skills in a meaningful role that directly impacts residents' lives. Located in a vibrant community, we provide a rewarding environment where you can make a difference while enjoying a range of employee benefits and a commitment to work-life balance.
