At a Glance
- Tasks: Lead ticketing operations in a fast-paced control room during live events.
- Company: Join a dynamic team at a major event organisation.
- Benefits: Gain valuable experience in event management and ticketing operations.
- Other info: Work in a vibrant environment with opportunities to grow your career.
- Why this job: Be at the heart of live events, ensuring smooth ticketing experiences.
- Qualifications: Experience in ticketing or live operations, strong Excel skills.
The predicted salary is between 30000 - 40000 £ per year.
Working Pattern: Shift work, rotating AM/PM shifts. Working 6 days out of 7.
Dates: 21st July to 2nd August
Role Summary:
The Ticketing Control Room Duty Lead will act as the main ticketing point of contact within the control room during their shift. The role will support live issue management, daily reporting, information flow, and escalation across the venue ticketing teams and wider Games Operation Centre (GOC) control room.
Key Responsibilities:
- Act as the main ticketing point of contact in the control room while on shift.
- Receive ticketing-related issues and escalate them to the Head of Ticketing or the appropriate person within the control room.
- Collate daily ticketing reports from each venue during the shift.
- Transfer venue reporting data into RAVEN accurately and in a timely manner.
- Ensure all daily reports are saved and logged correctly within SharePoint.
- Provide ticketing stats, updates, and status reports to GOC staff when requested.
- Support clear communication between venue ticketing teams, the control room, and relevant stakeholders.
Essential Skills / Experience:
- Ticketing operations experience.
- Event or live operations experience.
- Good Excel skills.
- Confident using radio communications.
- Strong attention to detail when handling reports and data.
Industry Background Preference:
- Ticketing.
- Football clubs.
- Sport.
- Live events.
- Major events.
Preferred / Nice-to-Have Skills:
- Calm under pressure.
- Understanding of incident escalation processes.
- Clear communicator.
- Able to work quickly and accurately during live operations.
- Comfortable managing multiple updates and requests at once.
Qualifications / Certifications Required:
N/A
StudySmarter Expert Advice🤫
We think this is how you could land Ticketing Control Room Duty Lead in Glasgow
✨Get Active in Local Sports Circles
Dive into local sports clubs and recreation centres where you'll find temporary opportunities popping up all the time. Join community events or volunteer at local tournaments to meet folks in the sports-recreation management scene and make a name for yourself!
✨Utilise Seasonal Hiring Spikes
Keep an eye out for peak seasons in the sports world, like holidays or major events. Companies like Morgan Hunt Group Limited might ramp up hiring for those times, so get your name out there early by visiting their booths at career fairs or sports expos!
✨Tap into University Career Services
If you're studying, don’t forget about your uni’s career services. They often have connections to temporary roles in sports-recreation management that might not even hit public job boards. Get in touch and see who they know!
✨Show Off Your Passion Online
Create a portfolio showcasing your skills in sports-recreation management – think about events you've organised, teams you've coached, or projects you've led. Share this on social media to catch the eye of potential employers like Morgan Hunt Group Limited and boost your visibility in the field!
We think you need these skills to ace Ticketing Control Room Duty Lead in Glasgow
Some tips for your application 🫡
Show Off Your Passion for Sports:In your CV and cover letter, we need to see your love for sports and recreation shining through! Mention any relevant experiences, like managing events, coaching, or even volunteering in local sports clubs. This is key for Ticketing Control Room Duty Lead at Morgan Hunt Group Limited!
Tailor Your CV for Temporary Work:Given that this is a temporary role, highlight your adaptability and willingness to jump in and learn quickly. Include any past temporary roles or projects that showcase your ability to work in fast-paced environments, as it’ll show you can hit the ground running at Morgan Hunt Group Limited.
Include Relevant Certifications:If you’ve got any certifications relevant to sports management or health and safety (like first aid or sports coaching), make sure they’re front and centre in your application. These can set you apart from other candidates for Ticketing Control Room Duty Lead at Morgan Hunt Group Limited.
Use Engaging Language and a Conversational Tone:When writing your cover letter, keep it friendly and engaging! We want to see your personality come through, so don’t be afraid to show your enthusiasm for the role and how you can contribute to Morgan Hunt Group Limited's team in a fun, vibrant way.
How to prepare for a job interview at Morgan Hunt Group Limited
✨Show Off Your Event Management Skills
In the sports and recreation management field, being able to organise events is key. Come prepared with examples of events you've managed, whether in your studies or in past experiences. Highlight how you tackled challenges and kept everything running smoothly – this will show that you're ready for the fast-paced nature of potential roles at Morgan Hunt Group Limited.
✨Know the Latest Trends in Sports Management
Being in the know about current trends can give you a real edge. Keep yourself updated on the latest developments in sports management, like sustainability initiatives or digital engagement strategies. Dropping a few insights during your interview with Morgan Hunt Group Limited will demonstrate your genuine interest and commitment to the field.
✨Focus on Your Adaptability
As a temporary role, adaptability is crucial. Be ready to discuss how you've handled sudden changes or unexpected situations in previous jobs or projects. Emphasise your flexibility and willingness to learn quickly, as these traits will reassure Morgan Hunt Group Limited that you can handle whatever comes your way.
✨Pitch Your Unique Value
In a temporary position, companies want to know what unique skills you bring to the table. Make sure to highlight specific skills or experiences that set you apart, especially in relation to sports management, like knowledge of sports psychology or community engagement. Presenting yourself as a unique asset can help cement your position with Morgan Hunt Group Limited.
