At a Glance
- Tasks: Provide admin support for repairs and customer service in housing.
- Company: Join a reputable housing organisation near Glasgow.
- Benefits: Gain valuable experience in a dynamic team environment.
- Other info: Opportunity to develop skills in a busy, supportive team.
- Why this job: Perfect for those looking to kickstart their career in property services.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25580 - 31264 £ per year.
Morgan Hunt are currently recruiting for a repairs/customer service assistant for a period of around 6 months for a housing organisation based just outside Glasgow.
This is a varied role providing administrative support across a range of housing and property services, including repairs, maintenance, asset management and compliance.
The
Role: Acting as the first point of contact for customer enquiries via telephone, email and face-to-face.
Providing administrative support across property teams.
Coordinating appointments, inspections and contractor visits.
Raising works orders and monitoring progress.
Maintaining accurate customer records, databases and property information.
Supporting responsive repairs, voids and planned maintenance programmes.
Assisting with compliance administration, including gas, electrical and fire safety.
Liaising with customers, contractors and colleagues to ensure enquiries are dealt with efficiently.
About
You: Previous experience in a property/customer service role.
Excellent communication and organisational skills.
Strong attention to detail and good IT skills, including Microsoft 365.
Ability to manage competing priorities and work to deadlines.
A proactive, flexible approach with the ability to work independently and as part of a team.
Experience within social housing, local government or property services would be advantageous but is not essential.
This is an excellent opportunity for someone with a strong customer service or administration background who is looking to join a busy team and develop their experience.
Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies.
Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Repairs Assistant in Glasgow employer: Morgan Hunt Group Limited
Join a well-established housing organisation in North-West Glasgow as a Finance Administrator, where you will be part of a supportive and collaborative team dedicated to making a positive impact in the community. With flexible working options and a focus on employee development, this role offers a unique opportunity to enhance your finance skills while contributing to meaningful projects. Enjoy a competitive hourly rate and the chance to grow within an organisation that values your contributions and fosters a culture of inclusivity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Assistant in Glasgow
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Morgan Hunt Group Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Morgan Hunt Group Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Repairs Assistant in Glasgow
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Morgan Hunt Group Limited.
How to prepare for a job interview at Morgan Hunt Group Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Morgan Hunt Group Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Morgan Hunt Group Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
