At a Glance
- Tasks: Coordinate plumbing jobs, manage customer communication, and ensure efficient scheduling.
- Company: Join a dynamic plumbing business focused on excellent service.
- Benefits: Gain valuable experience, flexible hours, and a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, rewarding role.
- Why this job: Be the backbone of operations and make a real difference in customer satisfaction.
- Qualifications: Strong organisational skills and a knack for communication.
The predicted salary is between 24000 - 28000 £ per year.
To support the day-to-day operations of a plumbing business by coordinating jobs, managing customer communication, and ensuring engineers are scheduled efficiently. The role is key to delivering a responsive and organised service to customers.
- Scheduling & Job Management
- Schedule and dispatch plumbers for reactive and planned works (e.g., leaks, boiler issues, installations)
- Manage engineer diaries and prioritise urgent/emergency call-outs
- Track job progress from booking through to completion
- Ensure jobs are completed within agreed timeframes
- Customer & Client Communication
- Act as first point of contact for tenants, clients, and contractors
- Handle booking appointments and providing updates
- Respond to queries relating to gas servicing, breakdowns, and safety checks
- Compliance & Certification
- Administration & Data Management
- Input job details, engineer notes, and updates into internal systems
- Maintain databases, spreadsheets, and filing systems
- Prepare reports for management on job completion, compliance, and performance
- Documentation & Reporting
- Generate and process job sheets, invoices, and reports
- Ensure accurate documentation for audits and inspections
- Support contract administration for housing associations, councils, or private clients
- General Office Support
- Support onboarding admin for engineers (certifications, records)
- Assist with ad hoc administrative duties
Administration Officer in Glasgow employer: Morgan Hunt Group Limited
Morgan Hunt is an exceptional employer, offering a dynamic work environment that prioritises employee growth and development. With a strong focus on teamwork and collaboration, employees are encouraged to enhance their skills while contributing to a responsive service in the plumbing sector. Located in a vibrant area, the company provides unique opportunities for career advancement and a supportive culture that values diversity and equal opportunity.
