Job Title: IT Helpdesk Analyst (SC Cleared) Morgan Hunt is partnering with a leading public sector organisation to recruit an IT Helpdesk Analyst to join an established IT service function supporting regulatory work across multiple UK offices. This is a 3-month contract providing 1st and 2nd line support to end users, with hybrid working requiring a minimum of three days per week on-site at one of the office locations. The role requires flexible shift coverage within a Monday-Friday 08:00-18:00 pattern and is available on a short notice start date in approximately two weeks. 1 day per week in Glasgow ~3 month contract (initial) Deliver 1st and 2nd line IT support to end users via telephone, email, and ticketing system. Troubleshoot software and system issues across Windows 10, Office 2016, and Office 365 applications. Perform user account administration in Active Directory and support Exchange mailbox configuration and troubleshooting. Support endpoint configuration, imaging, and basic asset management tasks. Participate in rota-based shift coverage within the core working hours and assist with on-call or extended-hours support when required. ITIL Foundation certification or equivalent service management training preferred. Proven experience providing 1st and 2nd line support in a professional or public sector environment. Hands-on experience with Windows 10 administration and O365 user support. Demonstrable time management and prioritization skills in a busy service desk environment. Experience working with IT ticketing systems and maintaining accurate records. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies.
2nd Line Support Analyst - IT Helpdesk (Permanent) in Glasgow employer: Morgan Hunt Group Limited
Join a well-established housing organisation in North-West Glasgow as a Finance Administrator, where you will be part of a supportive and collaborative team dedicated to making a positive impact in the community. With flexible working options and a focus on employee development, this role offers a unique opportunity to enhance your finance skills while contributing to meaningful projects. Enjoy a competitive hourly rate and the chance to grow within an organisation that values your contributions and fosters a culture of inclusivity and teamwork.
