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- Tasks: Support tenants and visitors with enquiries, repairs, and housing applications.
- Company: Join a leading housing organisation with a commitment to community support.
- Benefits: Earn £14.15 per hour plus holiday pay on an 8-week contract.
- Why this job: Make a difference in people's lives while gaining valuable customer service experience.
- Qualifications: Strong customer service skills; experience in housing is a plus.
- Other info: Dynamic role with opportunities for personal growth and development.
The predicted salary is between 11 - 15 £ per hour.
A housing organisation is seeking a Customer Services Assistant to support their frontline Housing Management team on an initial 8-week assignment.
You'll act as a first point of contact for tenants and visitors, handling a range of enquiries including repairs, housing applications, rent payments and general advice, alongside providing reception, telephone and administrative support.
Key duties include:- Managing face-to-face and telephone enquiries
- Logging and processing repairs and housing enquiries
- Taking rent payments and completing basic reconciliations
- General housing administration, data entry and reporting
- Reception and switchboard cover
- Strong customer service and admin skills
- Experience in housing or a similar public-facing environment preferred
- Confident, organised and customer-focused
Please apply below if interested.
Customer Service Assistant in Falkirk employer: Morgan Hunt Group Limited
Contact Detail:
Morgan Hunt Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Falkirk
✨Tip Number 1
Get to know the company! Research their values and mission. When you walk into that interview, you want to show them you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service scenarios. Think about how you’d handle tricky situations with tenants or visitors. We all know that being calm and collected is key, so role-play with a friend if you can!
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable. It’ll help you feel more confident too!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the role!
We think you need these skills to ace Customer Service Assistant in Falkirk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and admin skills. We want to see how your experience aligns with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Services Assistant role. We love seeing enthusiasm and a personal touch, so let your personality come through.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great candidate for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Morgan Hunt Group Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Assistant. Familiarise yourself with common housing issues and the types of enquiries you might handle. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your customer service and admin skills during the interview. Prepare examples from your past experiences where you've successfully managed enquiries or resolved issues. This will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common interview questions related to customer service and housing administration. Practising your responses will help you feel more at ease and articulate during the actual interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the organisation. This shows your enthusiasm and helps you gauge if the company is the right fit for you. Questions about team dynamics or the challenges faced by the Housing Management team can be great conversation starters.
