Client Relationship Manager - Defence

We are seeking an experienced and proactive Client Relationship Manager (Defence) to manage and develop key client relationships across our clients Ministry of Defence (MOD) contracts. Acting as the primary point of contact for MOD stakeholders, you will play a vital role in maintaining client confidence, understanding customer requirements and ensuring the effective delivery of contractual commitments and services. This is a relationship-focused role, requiring an individual who can build trust, communicate confidently with senior stakeholders and coordinate internal teams to deliver high-quality outcomes. You will work closely with colleagues across engineering, project management, quality, commercial and operational functions to ensure client expectations are understood and met. While a technical or engineering background would be advantageous, we are particularly interested in individuals with excellent interpersonal skills, strong stakeholder management experience and a sound understanding of public sector and MOD procurement and contract delivery processes. The successful candidate will be professional, commercially aware and comfortable operating within a regulated, security-sensitive environment. They will also demonstrate the confidence and initiative to work independently while representing the business at client meetings and sites across Scotland and the UK.

Location: Glasgow, Edinburgh (or home based)

Travel: Client sites, Scotland and UK

Key Responsibilities

• Act as the primary point of contact for assigned MOD contracts and client stakeholders.
• Build and maintain effective working relationships with military personnel, civilian representatives, contractors and other key stakeholders.
• Engage regularly with clients to understand their requirements, priorities and expectations, identifying opportunities to improve service delivery.
• Manage client queries, concerns and escalations promptly and professionally, maintaining confidence and satisfaction.
• Coordinate internal teams to ensure client requirements are communicated clearly and addressed effectively.
• Monitor contractual deliverables, service expectations and potential risks to delivery.
• Support contract reviews, performance reporting and the ongoing management of client commitments.
• Provide regular updates to senior management on client feedback, emerging risks, performance and business opportunities.
• Develop an understanding of the company's engineering and technical activities, translating complex information into clear, accessible communications where required.
• Identify opportunities for continuous improvement, strengthen existing client relationships and support business development activities.
• Represent the organisation professionally at client meetings, site visits and stakeholder engagements.
• Promote high standards of professionalism, confidentiality, information security and compliance.

Skills and Experience

• Proven experience in client relationship management, account management or stakeholder engagement.
• Experience working with the MOD, DIO, defence contractors or wider public sector organisations.
• Knowledge of MOD procurement, contract delivery and defence-sector procedures.
• Strong communication and relationship-building skills, with the ability to engage confidently with senior stakeholders.
• Experience managing client issues, resolving escalations and coordinating cross-functional teams.
• Strong organisational, problem-solving and decision-making skills.
• Ability to understand and communicate technical information clearly.
• Experience working in a regulated, compliance-focused or security-sensitive environment.
• Competent in Microsoft Office, including Outlook, Teams, Word and Excel.
• HNC/HND or equivalent experience, a full UK driving licence and eligibility to obtain and maintain UK security clearance.

Benefits

• 65k-80k salary depending on experience.
• Enhanced pension scheme.
• Enhanced holidays.
• Private healthcare.
• Opportunity to develop professionally and broaden your experience.
• Varied and engaging role with opportunities to build stakeholder relationships.
• Supportive working environment.
• Opportunities for ongoing learning and development.