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For Companies At a Glance
- Tasks: Manage residential and commercial property claims, ensuring customer satisfaction.
- Company: Morgan Clark is the UK's leading firm of Loss Assessors with over 25 years of experience.
- Benefits: Enjoy a competitive salary, company car, mobile phone, laptop, and ongoing professional development.
- Why this job: Join a dynamic team with autonomy, support, and clear career progression in a reputable company.
- Qualifications: CILA or CII qualified preferred; 5 years' industry experience and strong communication skills required.
- Other info: This is a home-based role with a dedicated back-office team for support.
The predicted salary is between 36000 - 60000 £ per year.
About Morgan Clark
Morgan Clark is the UK’s leading firm of Loss Assessors, established over 25 years ago by Phil Morgan and Tony Clark - both of whom remain actively involved in the business today. We are proud to be the most respected name in the industry, built on integrity, trust, and outstanding client service. As well as being an established business, we are dynamic and have seen continual growth year on year, and are now looking for two exceptional Loss Assessors to join our expanding team.
About the Role
As a Loss Assessor with Morgan Clark, you’ll manage both residential and commercial property claims. You’ll assist policyholders throughout their insurance claim, attending site visits, liaising and negotiating with involved parties to secure a fair and timely settlement. This is a home-based role, with the support of a dedicated back-office team. You'll have autonomy over your caseload while being part of a collaborative and supportive company.
Ideal candidate location: West London & West Home Counties bordered by Oxford – Basingstoke – Twickenham – Wembley.
Key Responsibilities
- Develop and maintain a close working relationship with customers, to promote customer satisfaction throughout every stage of the claim.
- Providing efficient, customer-focused and cost-effective service by managing claims from instruction to completion.
- You will be investigating and assessing residential and commercial property claims up to £1m.
- You will be responsible for full reports on each visit and diary management, dealing with your own caseload.
What We’re Looking For
- CILA or CII qualified (preferred)
- Full UK driving licence (essential)
- Minimum 5 years’ experience in the industry
- Strong communication skills, both written and verbal
- Ability to manage a large and varied caseload independently
- Excellent client relationship skills and a calm, professional manner
- Have a proven track record in managing relationships at all levels
- Methodical, conscientious, and adaptable — especially during surge periods
What We Offer
- Competitive salary package: OTE £50,000 – £70,000
- Company car, mobile phone, and laptop
- Ongoing professional development
- Clear career progression within a growing, reputable company
If you feel you have the necessary skills and experience to be successful in this role, please apply attaching an up to date copy of your CV for consideration in the first instance.
No agencies please.
Loss Adjuster/Loss Assessor employer: Morgan Clark Loss Assessors
Contact Detail:
Morgan Clark Loss Assessors Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Loss Adjuster/Loss Assessor
✨Tip Number 1
Familiarise yourself with the insurance claims process and the specific responsibilities of a Loss Assessor. Understanding the nuances of both residential and commercial property claims will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who are already working as Loss Assessors. Attend relevant events or join online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Prepare for the interview by practising your communication skills. Since strong verbal and written communication is crucial for this role, consider role-playing scenarios where you explain complex claims to clients.
✨Tip Number 4
Research Morgan Clark thoroughly. Understand their values, recent projects, and client testimonials. This knowledge will not only help you tailor your responses but also demonstrate your genuine interest in joining their team.
We think you need these skills to ace Loss Adjuster/Loss Assessor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in loss assessing or related fields. Emphasise your qualifications, such as CILA or CII, and any specific achievements that demonstrate your ability to manage claims effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with residential and commercial property claims, and how your skills align with Morgan Clark's commitment to customer satisfaction.
Highlight Communication Skills: Since strong communication is key for this role, provide examples in your application that demonstrate your written and verbal communication skills. This could include experiences where you successfully negotiated settlements or managed client relationships.
Showcase Your Autonomy: Morgan Clark values independence in managing caseloads. In your application, illustrate instances where you have successfully handled your own workload, particularly during busy periods, to show that you can thrive in a home-based role.
How to prepare for a job interview at Morgan Clark Loss Assessors
✨Showcase Your Experience
Make sure to highlight your minimum 5 years of experience in the industry. Prepare specific examples of how you've successfully managed claims and built client relationships, as this will demonstrate your capability for the role.
✨Demonstrate Strong Communication Skills
Since strong communication is key for a Loss Assessor, practice articulating your thoughts clearly and confidently. Be ready to discuss how you’ve effectively communicated with clients and other parties during past claims.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage a varied caseload. Think of situations where you had to adapt quickly or handle multiple claims simultaneously, and be prepared to explain your approach.
✨Research Morgan Clark
Familiarise yourself with Morgan Clark’s values and reputation in the industry. Understanding their commitment to integrity and outstanding client service will help you align your answers with what they are looking for in a candidate.
