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For Companies At a Glance
- Tasks: Engage with customers daily, manage orders, and provide top-notch support.
- Company: Join Morgan Advanced Materials, a global leader in innovative materials since 1856.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for growth.
- Why this job: Be part of a team shaping a sustainable future with advanced materials.
- Qualifications: 3 years in customer service, A-Level education, and strong communication skills.
- Other info: Dynamic workplace with a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
At Morgan Advanced Materials, our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life through the development and production of advanced materials.
Within our business unit, we specialise in innovating cutting-edge carbon, graphite, and carbide products that deliver outstanding performance. We use our expertise to tackle complex challenges across many diverse industries to provide effective solutions for our valued customers. Our products are shaping a better future; from enabling electric cars to charge faster and drive longer distances to maximising the operational efficiency of wind turbines.
Key Figures: Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.
Responsibilities
- Customer relationships
- To communicate with allocated customers on a daily basis.
- To fix the sales conditions with the customers in relationship with external sales and sales manager.
- To contact customers: to have a regular phone contact with the allocated customers and update the data in IFST.
- To answer phone calls and emails from customers concerning delivery, stocks, current orders, quotes, and complaints.
- To inform the customer about the follow-up of their complaint and deliveries.
- To manage stock orders.
- To ask for additional information for the execution of the order upon request of other departments.
- To welcome and take care of customers during plant tours.
- To assist in the preparation of customer budgets in coordination with management and external sales.
- To ensure technical support - external (to customers, to external sales), internal (explanation of customers’ requirements).
- To manage the quote: prepare the quote upon customer’s requirements applying prices and conditions defined by management.
- To follow up the quote and be responsible for its realisation, being proactive in renegotiating conditions if necessary.
- Chasing the quote for getting price information.
- Communicate with PPP department for non-standard quotes.
- To handle the database and all sales information and to file orders and complaints.
- To dispatch accurate information to different departments and file it in IFST.
- To communicate with external sales: prepare the information required for visits based on visit planner, file visit reports, and update data in the system.
- To give external sales all support in terms of information and follow-up.
- To participate in the organisation of sales meetings and attend them.
- To be the backup of any customer representative when necessary.
- To welcome customers and be in charge of their welfare.
- To carry out any other reasonable tasks required.
- To respect the quality management procedure ISO 9001 version 2000 and the internal rules.
- To respect the environment and safety rules.
Qualifications
- Minimum of 3 years experience in a customer service environment.
- Experience in a busy office environment.
- Experience in Manufacturing would be preferred.
- Educated to A-Level or equivalent.
- Has a minimum GCSE of Grade B in Maths and Grade C in English GCSE.
Morgan Advanced Materials is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, religion, gender, sexual orientation, gender identity, age, disability, national origin, veteran status, or any other legally protected status.
Customer Service Representative - Redditch employer: Morgan Advanced Materials
Contact Detail:
Morgan Advanced Materials Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Redditch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Morgan Advanced Materials. Understand their products and values, especially their commitment to sustainability. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle difficult customers or complaints. Role-playing with a friend can really help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Use examples from your past experience to demonstrate how you've successfully managed customer relationships. Remember, they want to see how you can contribute to their team!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Representative - Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at Morgan Advanced Materials. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Communication Skills: As a Customer Service Representative, communication is key. In your application, demonstrate your ability to communicate effectively, whether through clear writing or by sharing examples of how you've handled customer interactions in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Morgan Advanced Materials
✨Know the Company Inside Out
Before your interview, take some time to research Morgan Advanced Materials. Understand their history, values, and the innovative products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
As a Customer Service Representative, you'll be dealing with various customer situations. Think of examples from your past experience where you've successfully resolved issues or improved customer satisfaction. Be ready to discuss these scenarios during the interview.
✨Showcase Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewer about how they handle customer relationships, which shows you're proactive and engaged.
✨Demonstrate Your Problem-Solving Abilities
In customer service, challenges are inevitable. Be prepared to discuss how you've tackled difficult situations in the past. Highlight your ability to think on your feet and provide solutions, as this will resonate well with the interviewers looking for someone who can manage customer expectations.
