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- Tasks: Provide support for D365 F&O in supply chain and manufacturing processes.
- Company: Join Morgan Advanced Materials, a global leader in innovative materials.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in a dynamic environment focused on sustainability.
- Qualifications: 4-5 years of D365 F&O experience and strong problem-solving skills.
- Other info: Collaborative culture with a customer-first approach and excellent career advancement.
The predicted salary is between 36000 - 60000 Ā£ per year.
Location: Europe (Remote)
Duration: Staff or Contract (initial 12-month engagement)
We are seeking a skilled and motivated D365 F&O Support Specialist with a strong background in warehouse, supply chain, and production modules. The ideal candidate will provide comprehensive support across Microsoft Dynamics 365 Finance and Operations (F&O), with a particular focus on operational processes and troubleshooting in manufacturing and distribution environments.
Key Responsibilities
- Deliver first and second-line support for D365 F&O, particularly in Warehouse Management, Inventory, Procurement, Production Control, and Supply Chain modules.
- Diagnose and resolve functional and technical issues, collaborating with IT and business teams for timely solutions.
- Guide end-users on system navigation, functionality, and best practices, emphasizing operational roles.
- Monitor system performance and proactively address issues in supply chain and production workflows.
- Ensure quality of releases (fixes, upgrades, enhancements) through rigorous testing and environment management.
- Log, track, and manage incidents using a ticketing system.
- Maintain detailed records of issues, resolutions, and process flows.
- Create and deliver training materials for new systems/processes using Click Learn.
- Collaborate closely with IT, operations, and planning teams to ensure seamless integration and process alignment.
- Support system updates and enhancements with minimal operational disruption.
- Demonstrate strong end-to-end knowledge of manufacturing and distribution processes, including material flow, production scheduling, and inventory control.
- Understand upstream/downstream impacts of process changes across departments.
- Review and elevate process design changes, partnering with business leaders for improvements.
- Build strong relationships with key users and stakeholders to ensure effective feedback loops.
- Provide hyper-care and stabilization support following deployments.
- Identify and drive opportunities for process optimization and system enhancements.
Required Skills & Experience
- 4ā5 years supporting D365 F&O, with handsāon experience in manufacturing, supply chain, and production modules.
- Proven experience in a multinational manufacturing environment.
- Proficiency in D365 F&O and understanding of integrations/ISVs.
- Strong understanding of manufacturing and supply chain processes and their financial impact.
- Excellent problemāsolving and troubleshooting capabilities.
- Exceptional verbal and written communication skills; ability to engage endāusers and stakeholders effectively.
- Bachelor's degree in Supply Chain, Manufacturing, Information Technology, or related field.
- Microsoft Dynamics 365 certifications in SCM or Manufacturing modules preferred.
- Collaborative mindset with a customerāfirst approach.
- Ability to troubleshoot firstāline and secondāline support scenarios.
- Fluency in Italian preferred.
Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer. Morgan Advanced Materials, founded in 1856, is a global organisation with 70 sites across 18 countries, specialising in ceramic and carbon materials. Our mission is to use advanced materials to make the world more sustainable and improve quality of life through innovative products.
D365 F&O Support Specialist - Supply Chain, Manufacturing & Production Focus in London employer: Morgan Advanced Materials
Contact Detail:
Morgan Advanced Materials Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land D365 F&O Support Specialist - Supply Chain, Manufacturing & Production Focus in London
āØTip Number 1
Network like a pro! Reach out to your connections in the supply chain and manufacturing sectors. Attend industry events or webinars, and donāt be shy about asking for introductions. We all know that sometimes itās not just what you know, but who you know!
āØTip Number 2
Prepare for those interviews by brushing up on your D365 F&O knowledge. Make sure you can talk confidently about your experience with warehouse management and production control. We recommend practising common interview questions and even doing mock interviews with friends or mentors.
āØTip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how youāve diagnosed and resolved issues in past roles. We want to see how you think on your feet and tackle challenges head-on.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace D365 F&O Support Specialist - Supply Chain, Manufacturing & Production Focus in London
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights your experience with D365 F&O, especially in supply chain and manufacturing. We want to see how your skills match the job description, so donāt be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. We love seeing enthusiasm and a personal touch, so let your personality come through.
Showcase Problem-Solving Skills: Since troubleshooting is key for this role, include examples of how you've tackled challenges in previous positions. We want to know how you approach problems and what solutions you've implemented, so be specific!
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures youāre considered for the role. Plus, itās super easy ā just follow the prompts and submit your materials!
How to prepare for a job interview at Morgan Advanced Materials
āØKnow Your D365 F&O Inside Out
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Finance and Operations, especially the supply chain, manufacturing, and production modules. Be ready to discuss specific scenarios where you've successfully resolved issues or optimised processes using D365 F&O.
āØShowcase Your Problem-Solving Skills
Prepare examples that highlight your troubleshooting capabilities. Think of times when you diagnosed and resolved functional or technical issues, and be ready to explain your thought process and the outcomes. This will demonstrate your ability to handle first and second-line support effectively.
āØCommunicate Like a Pro
Since this role involves guiding end-users and collaborating with various teams, practice articulating complex concepts in simple terms. Prepare to showcase your verbal and written communication skills by discussing how you've engaged stakeholders and provided training materials in the past.
āØUnderstand the Bigger Picture
Familiarise yourself with the upstream and downstream impacts of process changes in manufacturing and supply chain environments. Be prepared to discuss how you've contributed to process optimisation and system enhancements, and how you can build strong relationships with key users and stakeholders.
